HR Manager
Nesma Trading Company
Total years of experience :28 years, 8 Months
- Managing the HR. function for Nema Trading/ a holding company and a subdivision of Nesma Holding consisting of 10 Companies/Divisions with 5000+ employees, with businesses in Construction, Facility maintenance, Catering, Security and access control, Banqueting, Travel, Porta-Cabins construction, Security personnel and Events Management.
- Managing a total of 45 employees within the HR department divided into the following units; Training and Organizational Development, Personnel, Performance Evaluation, Recruitment, Compensation and Benefits
- Applied process reengineering and process improvement techniques leading to automation of the HR functions
- Reduced employee turnover ratio by 10% in 2 years
- Conducted several recruitment campaigns to the Philippines, Nepal, India, Vietnam, and Lebanon, bringing the manpower from 2800 in June 2011 to 5000+ in May 2013
- Designed and overseen the execution of a Performance appraisal system based of SMART objectives and KPIs and linked it to a reward system
- Established contacts with major training centers, colleges, and Universities, and structured the training and development unit to satisfy departmental required competencies.
- Automated employee letter requests and created an automated HR help desk
- Established and managed an attendance system and reduced over-time by 20%
- Designed and administered career development plans for key personnel
- Provided a succession plan for key positions within the company
- Adjusted the Company Salary Scale and benefits program and restructured the Authority Matrix
- Managing the HR function for UFC / HDC a subsidiary of UDC.
- Establishing migration action plans to create independent HR department for subsidiaries.
- Developing and maintaining the human resource budget in coordination with the Finance Dept.
- Establishing and implementing the Compensation and Reward program. Developing the Employees Grading System, Salary Scales, Accommodations, Benefits, Vacation, Medical Insurance….Etc…. based on market analysis and bench marking while insuring abiding by government regulations.
- Designing and executing mass recruitment trips to various countries to fulfill the staffing requirements.
- Creating and implementing the required policies / procedures and forms related to HR and in conjunction with Quality guidelines (ISO 9001)
- Designing and administrating a full Performance evaluation program (PMP) and linking to rewards system.
- Adjusting or designing for newly created departments the Organizational charts and all required Job Descriptions
- Establishing and managing the Accommodation and transportation program of staff
- Managing the full Administration function related to office space, procurement of stationary, office furniture and equipments in coordination with the Procurement Department and Finance parking,
- Managing all other HR and Administration function to be brief
Contract base employment to obtain ISO 9001-2000
- Responsible for ISO 9001-2000 certification of Qatar Foundation headquarters (completed in august 2007)
- Reporting directly to top management of QF VP/BPI Director
- Conducted an ISO 9001-2000 awareness program to almost all of QF employees.
- Conducted a procedure writing and flow charting course in association with the ISO contracted certification company
- Conducted an IRCA Certified Internal Auditor course in association with the ISO contracted certification company
- Managed a team of Internal Auditors in order to provide for the discipline needed to implement the Quality Management System.
- Designed and implemented an e-documentation portal web page capable of sustaining e-documentation of the Quality Management System.
- Aided directorates to complete the documentation of their key processes.
- Documented the Quality Management System Manual and accompanying procedures
- Designed and standardized templates for Procedures, Forms, Flowcharts, and job descriptions.
- Brought about acceptance of change and thus improvement in all directorates across QF
-Direct the interpretation and application of established Human Resource policies throughout the organization, including the proper communication of all Human Resource policies, procedures and programs:
Compensation & Benefits
Staffing
Performance Management
Training and development
HR Administration & Information Systems
-Identification of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.
-Recruitment, interviews, tests, and selection of employees to fill vacant positions.
-Ensuring records are kept of benefits plans participation such as insurance, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations.
-Coordinating management training in interviewing, hiring, terminations, promotions, performance review, safety, sexual harassment, etc.
-Administering performance review program to ensure effectiveness, compliance and equity within organization.
-Maintaining budget of human resources operations
-Conducting exit interviews to determine reasons behind separations.
Applied process-reengineering and quality management techniques to optimize and automate managerial operational systems and procedures.
Initiated innovative strategies to increase the ALLC name awareness in new markets
Directed and managed the development and production of catalogues, brochures, flyers and direct marketing materials
Negotiated and established contracts with Microsoft, AutoDesk, and Corel organizations.
Organized and conducted trade show presentations, promotional events and seminars
Developed a franchising operations system to ensure consistency between 8 branches
Designed educational and training programs
Managed 25 employees in marketing, accounting, sales and purchasing departments.
Directed the Development of a Managerial Information System leading to improved decision making, and increased sales revenues
Optimized and automated business processes and policies as per Quality Management guidelines
PHd in Progress
Grade Point Average 3.58
Grade Point Average 3.49
Cum Laude