Training Specialist
Dubai Roads and Transport Authority (RTA)
Total years of experience :19 years, 9 Months
• Leading the technical training project in the Training Center at RTA.
• Participating in formulating the training center concept in RTA as well as a project manager of establishing the Training Center in RTA.
• Participating in Developing and implementing all training procedures, policies and Templates/Forms.
• Leading the full cycle of TNA for RTA employees which around 3500 employees as well as preparing and submitting the annual training plan including, budget, training calendar..etc..
• Applying the full cycle of Kirkpatrick Evaluation Model on the selected training programs.
• Setting and executing the strategy of the E-Learning project through local and international partners.
• Leading and working closely with the Deutsche Bahn (DB) consulting company in the project of identifying the core technical skills (Technical TNA) for Rail, Public Transport and Traffic and Roads Agencies.
• Participating in enhancements and Data Cleansing for the Oracle Learning Management System (OLM) as well as the Learning management System - Success factor.
• Conducting Induction Sessions for new employees and knowledge transfer sessions for other employees.
• Managing and following up with all training activities such as logistics, attendance, evaluation, KPIs, reports etc.
• Developing and implementing all training procedures, policies and Templates/Forms.
• Responsible of identifying and analyzing the training needs for all departments in consultation with departmental heads.
• Responsible of creating training plan which includes, budget, Annual Training Calendar. etc.
• Responsible of developing and implementing The Emiratization Program (UAE National).
• Responsible of designing training programs for white and blue collar levels based on departmental needs.
• Identifying, selecting and managing external training and accreditation bodies, agencies and providers necessary to deliver required training within the appropriate standards.
• Designing, implementing and leading The Performance Management System, that includes process, principles, guidelines, Appraisal Forms and training materials.
• Responsible of designing and developing The Orientation Program for new joiners and Interns which include, Induction training, process and all related forms.
• Responsible of conducting the Induction training for new joiners and Interns.
• Conducting educational sessions for Performance Management System, HR Policies, MS Office. etc.
• Participating in various projects on company level, where the participation is starting from planning phase such as Mobilization Plan, Service Implementation Plan (SIP) till the implementation and the following up.
• Monitoring and following all training activities such as logistics, attendance, evaluation, reports, updating the system (SAP). etc.
• Contributed in setting strategy plan in the department such as Vision, Mission, values, KPI and work procedures … etc.
• Designing and developing some of the training courses to meet the training needs.
• Creating a yearly operational and training plan.
• Preparing all reports such as cost, performance …etc.
• Cooperating and Coordinating with external institutes.
• Managing and developing direct reporting staff.
• Contributed in many projects such as Dubai Government services through Dubai Model Center (the executive council - Dubai), Dubai Public Library portal... etc.
• Conducted MS Office (ICDL) Courses and exams for the public and prestige corporate.
• Conducted advanced MS Office, MS project for staff.
• Conducted MS Visio and MS Project courses for corporate Such as (Jafza, Tecom, Dubai courts, Dubai TV … etc)
• Conducted advanced level in MS office for corporate Such as ( Tatweer, DIFC, Al Tayer Group … etc )
• Conducted A+ Courses for Public
• Conducted ICDL Courses for Individuals and Corporate
• Conducted computer courses such as ICDL and VB.Net (Web and Desktop Application) with SQL Server 2000 andVB6 and maintenance PC's
• Managed and coordinated other courses with associate consultants at the center
• Participated in building some under-graduated projects
• Tested systems through Black-Box methods