Sales and service specialist Trade Finance
ADCB Bank
مجموع سنوات الخبرة :30 years, 11 أشهر
• Reporting to Trade Unit Manager and responsible for Trade transactions of the Dubai Branch.
• Act as single point of contact for Trade processes, Sales and queries for Dubai Branch.
• Initiate and maintain a solid relationship with Tier 2 clients and ensure satisfaction level.
• Periodically meet tier 2 clients along with business to review service levels and ensure maximum utilization levels.
• Verify trade tracking ageing reports, check on pending transactions, advising trade solutions/clarifications on pending transactions to expedite clearance.
• Monitoring of structured transactions, assisting in guarantee text vetting, advising release of temporary facility on back to back arrangement, obtaining one off approvals from credit for trade arrangements not covered in facility, follow up on past dues and pending trade payments.
• Follow up for payments with correspondent banks, coordinating with credit and financial institution teams to expedite approvals and bank limits, providing information on IMB, B/L tracking to expedite approvals from compliance.
• Adhere with groups audit as well as bank’s service standard, compliance procedures and ensure high level of service quality.
• Prepare incidents and participate in resolution of incidents.
• Reports to Manager Trade and responsible for Trade Finance operations.
• Handled import/export L/C & collection, guarantees and invoice financing transactions.
• Handled export LC document discounting, preprocessing of guarantees, advising discrepancies to client, act as a single contact point for clients for preprocessing queries.
• Follow up document arrival notice with customers, releasing Import LC & collection documents.
• Contact customers for any clarification, missing details, documentation and authorization.
• Attend customer queries, complaints and take the appropriate actions to avoid recurrence of issues.
• Ensure consistency of customer request against credit risk, operational risks AML/CFT or local regulatory requirements.
• Reporting to Branch Operations Supervisor and processing transactions of the branch especially receive outward remittance applications, pass appropriate entries and preparing SWIFT messages.
• Worked in cheque clearing, cash, fixed deposits, cheque discounting, remittance, signing mandates update, account opening, account maintenance and ATM replenishing.
• Following up discrepancy with salaries/ordering banks and customers and ensuring timely credit.
• Inward and outward clearing control, suspense account reconciliation, local & foreign bills for collection, local bills discounted, postdated cheques, verify and record the stop payment, account hold, account maintanence, balance order, standing instructions, no liability certificate, balance confirmation and certified cheque as per banks policy into the computer system
• Reporting to Office manager and responsible for preparing contracts, L/C applications, amendment, commission and advising L/C copy to suppliers.
• Maintaining correspondence with the customers and suppliers for negotiating contracts, shipment, L/C, amendments and shipment terms.
Bachelor of Science with 64%GPA and 100% in maths from University of Kerala in year 1993.