Sales Account Executive
Amadeus Kuwait
Total years of experience :6 years, 8 Months
Sales Support:-
o Developed, maintain, and utilized diverse client base within the travel agencies and and airline sectors.
o Reporting directly to sales manager/ Sales director.
o Attended monthly sales meetings and quarterly sales trainings.
o Conducted regular client visits to new and existing clients to promote long-term business relationship and obtain new business leads/ requirements.
o Conduct market research to grow client database.
o Closed and negotiated deals with clients.
o Liaised between clients and support team to quickly resolve issues.
o Contributed to team objectives in fast-paced environment.
o Prepared and deliver customer sales requests.
o Presented professional image consistent with the company's brand values.
o Developed and monitored account management processes, such as management inspections, reward and recognition and quality improvement.
o Prepare periodic reports.
Marketing Support:-
o Support the marketing department in developing and implementing various marketing campaigns.
o Planning set up and supervising events.
o Maintain client relationship to maximize revenue potential and minimize lost opportunities.
o Leading the online operation including social media but not limited to marketing and logistics.
started as an internship then continued as a part timer:-
o Introduce company services and offers to market.
o Apply customer satisfaction to reach company's goal.
o Meet clients at different academy locations to close deals.
o Provide weekly/monthly activities and progress reports.
o Assigned to talk to clients interested in joining the academy.
o Set ambitious sales goals and motivated strong performance to keep team
growing effectively.
o Monthly events to increase brand awareness
o Developed customer relationships
o Communicated professionally with colleagues, freelancers, and clients.
o Educated clients on account services and resolved client inquiries regarding
statement information and account balances.
o Managed incoming phone calls and mails by forwarding and assisting them to
the concerned entity.
o Register user’s complaints from KGO services and follow up until issues are solved (Complaint Management System).
o Maintained energy and enthusiasm in fast-paced enviroment.
o Evaluated customer information to explore issues, develop potential solutions
and maintain high-quality service.
o Recommended products to customers and suggested other options if preferred
product was unavailable.
o Educated customers how to use company systems, complete forms and obtain
desired services.
o Act as Supervisor in case of overloaded requests.
o Coordinate with team mates the distribution of shifts and calls based on the skills
and availability of agents
British system ( IGCSE )