Coordinator of Outsourcing Services Barcelona at Iberia LAE Operadora Líneas Aéreas de España
Iberia Airline
Total years of experience :20 years, 6 Months
Coordinated a total of five services. Three of them located at the Barcelona El PRAT airport Terminal 1. The services were de following:
• Technical office: Iberia Maintenance (Aeronautical)
• Line Maintenance: Iberia Maintenance (Aeronautical)
• Iberia Air Bridge Press (Press Service).
• Gate gourmet (catering) and Worten (Reception) Presence Control Management. Annual employee scheduled management, implementation and supervision of procedures. Troubleshooting. Delivery and monitoring of PPE's in production. Prevention of discrepancies in services. PRL Course Management Hiring. Interlocution with the clients of the different services, etc.
Lerida Group takes inspiration from the Spanish city of “Lérida” or “Lleida” situated in Catalonia, Spain. The history and significance of the city clearly reflects the vision and organization of Lerida Group.
• Attended to retail orders.
• Met with hotel representatives to propose chocolates and/or flower arrangements contract agreements.
• Met and arranged with events organizers to provide services for marketing purpose.
• Prepared submission of bid to tender request from companies with catering requirements.
• Had three tender submissions ongoing at the time the company ceased operations due to unforeseen budget constraints.
www.lerida-group.com
• Manages high-end clientele in residential leasing.
• Provides consultancy to clients (corporates and induviduals) who are new to Qatar on their housing concerns.
• Introduced different new advertising technologies, studied and evaluated its ability to sell in Qatar.
• Had traveled abroad for business purposes.
• Met and has on-going transactions with advertising agencies on these technologies.
• Explored other businesses like sports merchandising, entertainment technologies and the like.
• Evaluated the current business for ways to cut costs, and bring new ideas into the business
Key achievements:
•Studied the Electro-Luminescent advertising technology thoroughly and marketed to major advertising agencies;
•Devised a pricing and costing structure.
• Handled the setting up of the business, chose the strategic location of the shop
• Provides advisory guidance to owners on the business potential
• Initiates development of the business and manages future partners
• Communicates with official manufacturers and shipping companies for orders and delivery
• Manages inventory control
• Handles the merchandising of the products
• Provides training for the sales staff on the products
• In charge of hiring staff
Key achievements:
•Obtained exclusive distributorship from official manufacturers in Spain
•Achieved sales higher than the target that led to the opening of another shop
•Sold products to major sports retail companies by wholesale units
• Responsible submission of tenders for new projects.
• Developed and conducted market analysis, and developed new and improved methods for marketing services.
• Established relationship between prospective customers and the operations team during proposal stage.
• In charge of hiring staff.
Key achievements:
• Developed tender submissions for telecommunications projects;
•Assisted in obtaining projects related to parking management systems.
• Technical supervisor of a team of 10 technicians,
• Coordinate work schedule of the technicians,
• Manage customer inquiries, feedback and complaints,
• Communicate with headquarters for monthly office supplies requirements to ensure smooth operation.
Manage the Installation work and repair of technicians of PSTN, ADSL, RACC, and Voice networks.
• Selling books and attending to customers in the shop.
• Maintaining stocks and inventory control.
Bachelor’s degree in business administration | UNIVERSITAT OBERTA DE CATALUNYA, BARCELONA Spain •Major: Business Administration (ongoing) THE OLYMPIC GAMES AND THE MEDIA | JULY TO AUGUST 2014 | UNIVERSITAT AUTÒNOMA DE BARCELONA Technical Professional Education – Equivalent to Diploma | 2002-2004 | Educación Técnico Profesional (ETP) Clot, Barcelona Spain. Certificate of Acceleration to Diploma studies | 2002 | Institute for Secondary and Higher Education, Barcelona Spain
