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Adham Ahmed, customer service representative

Adham Ahmed

customer service representative·raya cx

Egypt

Bachelor's degree, IT

Work experience

Total years of experience: 4 years, 2 months

customer service representative

June 2025 - June 2026

raya cx

Cairo, Egypt

June 2025 - June 2026

Customer Service & Data Entry Representative | Fakeeh Care Account
​Managed high-volume patient appointment scheduling databases, ensuring zero booking conflicts and precise data logging.
​Accurately entered, updated, and verified patient demographic profiles and medical records into the healthcare system.
​Resolved patient complaints and inquiries efficiently, providing professional support under pressure.
​Coordinated data and communications smoothly between patients and hospital departments to streamline workflows.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Technician

January 2020 - January 2023

LG

Alexandria, Egypt

January 2020 - January 2023

Maintenance, installation and explanation of all devices
TV maintenance
Maintenance of all kitchen appliances
Maintained quality assurance and customer satisfaction objectives.
Organized work to meet demanding production goals.

Company industry:
Industrial Production

Home appliances technician

January 2020 - January 2023

Bosch Home

Alexandria, Egypt

January 2020 - January 2023

Replaced and installed new machinery, equipment and parts.
Followed all standard safety practices to avoid accidents as per company regulations.
Maintenance, installation and explanation of all devices
Accuracy in work

Company industry:
Retail & Wholesale

Education

Borg al Arab technological University

June 2024

June 2024

Bachelor's degree, IT

Egypt

Mubarak Cool Technical School

June 2023

June 2023

High school or equivalent, Electrical And Electronics Engineering

Egypt

Skills

Microsoft Office
Intermediate
Microsoft Office
Intermediate
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Adobe Illustrator
Intermediate
Adobe Illustrator
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Word
Intermediate
Microsoft Word
Intermediate

Languages

English

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Raspberry Pi Level 1 Course