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Assistant manager في premium card

• مصر - القاهرة
• أشغل هذه الوظيفة منذ يوليو 2006

Premium Card Co .
Title : Customer Services (Desamper 2006 /June 2010 )
Job description :
- Answer incoming phone calls for clients (Customer service / authorization)
- Make the needed outgoing phone calls to clients / merchants.
- Enter application data on premium card.
- Receive and send faxes / emails.
- Meet clients at counter.
- Fill the needed information in the log book during shift
- Flag the delivered cards on ARAMEX sheet.
- Follow up on returned cards from ARAMEX.
- Learn and operate the entire department filling system.
- Solve client’s problems and complete the pending issues.
- Execute client’s written requested on system (Cancellation reissuing - supplementary card requested and reactivation).
- Learn the embossing cycle (full information).
- Know all about the marketing materials sent to clients.
- Operating all equipments in the department (Fax - Photo copier - auto mailer).

Title : Quality Control (June 2010 / Till July 2011 )

Review forms for customers before signing up in the card services

Premium International for credit services
Customer Account Representative (August2011 Till Now)

Responsibilities:

 Printing monthly statement for sponsors & banks.
 Follow up the collection for the statements.
 Making payment for customers.
 Handling any problems appears during this periodically.
 Following up the new dealing with Banks and sponsors.

Epremiumstore:

Responsibilities:


• The patch is sticked process in addition to the varieties present on the website

• The patch is sticked exchange process customer requests for items from the website

• Is extracted sales invoices to customer requests

• Action stores are located in stores on items

• Reports are the work of bills purchases and sales invoices to extract the cost price and profit margin