Senior Customer Service Associate
A Z Diamoon International
Total years of experience :6 years, 11 Months
• Providing complete information about the products we sell, and solving all product or service related issues of the customers.
• Maintaining and updating the information of customers regularly.
• Taking ownership of customers issues and following problems through to resolution.
• Improve customer service experience, create engaged customers and facilitate organic growth
• Develop service procedures, policies and standards
• Maintain an orderly workflow according to priorities
• Handle customer inquiries, complaints, payment extension and service request.
• Helping the customers with whatever we can offer. The target was to ensure excellent service standards and maintain high customer satisfaction
• Listening to customers’ concerns and handling complaints and returns
• Giving detailed explanations of the products we sell at our shop
• Working with a sales team to create better methods to address customer complaints
• Receiving orders, calculating charges and processing payments
• Ensure the availability of stock for sales
• Collaborate with team members to achieve better results
• Participate on behalf of the company in exhibitions
Responsible for maintain and book keeping for account receivables and payables using Microsoft Excel. Cheque deposits, payment collection on timely manner from lessees.
• Maintain inventories for stationeries and vending items. Taking care of the customer’s needs by providing high quality and helpful service and assistance before and after customer’s requirements are met.