Adi Nugraha Setiadi

I I support around 150 staff and
hundreds of students at two different campuses. This school is moving to Google School, so I mostly use
the Google Environment for my daily tasks, but some of our systems still use the Microsoft Environment.
Besides that, I also use our ticketing system to record our tasks and projects. My everyday tasks are
usually supporting staff and students when they have IT-related issues, which include fixing audio/
video, reimaging laptops, resetting passwords, fixing VOIP settings on phones, and assembling computer
peripherals. I also maintain our internal servers and switches, route our network, our Chromebooks/
laptops, and printers and license our usable software.

• Being part of the organisation to deliver great higher education in information systems department.
• Preparing course materials using MS Office, Canva, and other applications every week. Also, making
videos for online courses during when pandemic.
• Lecturing and teaching classes as planned and approved by the Program Manager
• Coordinating the teaching/administration of the IT Governance and E-Business course.
• Providing support and advice to students on academic and professional development matters
• Successfully facilitated lecturing services to a class size of 40-50 students in a manner consistent with
the expectation and requirements of an academic professional

• Very tedious when packing because customer satisfaction is my priority.
• Picking and packing customer orders into totes in multiple temperatures, from chilled to ambient
(minimum 20°C) and -25°C in the freezer, have a good eye for detail.
• Always pay attention to details so I dont make mistakes in taking things. My performance is above
average; I can pick 600 units per hour.
• Always ready to be in a fit body condition because I must stand for several hours and lift quite heavy
things.