ADIA Nandago

Provide 30-60 bespoke massage, 90 minutes lymphatic drainage and sculpting
massage plus reflexology to clients by appointment.
Guide clients through service offerings and determine which massages would
benefit them most.
Delivered a wide range of massage services offered by the company.
Increased massage revenues by 45% and total spa sales by 31 % through
exceptional service delivery, cross-selling and referrals.
Maintained a client satisfaction rate of 96% through exceptional customer
service and personalized treatment as captured in post service surveys.

Interact with clients and discuss expectations before providing nail service.
Push back cuticles, trim and shape nails, and apply clients desired polish.
Determine clients nail health and promote beneficial treatments.
Ensure that workstation is sanitized and organized before every new client.
Offer complimentary hand and foot massages.

Provided a whole range of nail services including manicures, pedicures, gel nail
extensions, acrylics and builder gels.
Consistently exceeded sales targets resulting in recognition as top-performing
technician for 3 consecutive quarters.
Introduced new nail technics resulting in 25% increase in customer satisfaction.
Answering clients nail related questions.
Sanitizing nail equipment and tools as per company standards.
Educating clients on proper nail care.
Up-sell treatment and beauty products whenever appropriate.