Adiba Khan

Handled high-volume customer queries through calls, chats, and emails with accuracy
and professionalism.
Resolved customer issues related to orders, payments, deliveries, and returns within
defined SLA timelines.
Maintained excellent customer satisfaction by providing clear communication and quick
problem-solving.
Processed refunds, replacements, and escalations while following Amazons policies and
guidelines.
Identified customer needs and provided appropriate solutions, improving overall service
quality.
Worked with CRM tools and internal systems to update customer accounts and track
case progress.
Managed daily targets for quality, productivity, and customer experience scores.
Collaborated with team members to achieve departmental performance goals.
Ensured accuracy in documentation and maintained confidentiality of customer data.
Adapted quickly to new product updates, process changes, and workflow
improvements.

Served as the Chief Coordinator in college leadership training programs,
managing multiple student teams and activities.
Developed strong communication, teamwork, and interpersonal skills
through daily coordination with faculty and students.
Enhanced organizational skills and time management by planning and
executing college-level events.
Practiced public speaking while addressing groups, conducting meetings,
and guiding volunteers.
Applied conflict management and crisis handling techniques to resolve
issues during events.
Strengthened strategic thinking by designing activity plans, scheduling tasks,
and ensuring smooth operations.
Demonstrated leadership by motivating team members, delegating
responsibilities, and maintaining event quality.
Collaborated with teams to organize events such as social service drives,
environmental activities, and outreach programs.

Served as the Chief Coordinator in college leadership training programs,
managing multiple student teams and activities.
Developed strong communication, teamwork, and interpersonal skills
through daily coordination with faculty and students.
Enhanced organizational skills and time management by planning and
executing college-level events.
Practiced public speaking while addressing groups, conducting meetings,
and guiding volunteers.
Applied conflict management and crisis handling techniques to resolve
issues during events.
Strengthened strategic thinking by designing activity plans, scheduling tasks,
and ensuring smooth operations.
Demonstrated leadership by motivating team members, delegating
responsibilities, and maintaining event quality.
Collaborated with teams to organize events such as social service drives,
environmental activities, and outreach programs.

Handled high-volume customer queries through calls, chats, and emails with accuracy
and professionalism.
Resolved customer issues related to orders, payments, deliveries, and returns within
defined SLA timelines.
Maintained excellent customer satisfaction by providing clear communication and quick
problem-solving.
Processed refunds, replacements, and escalations while following Amazons policies and
guidelines.
Identified customer needs and provided appropriate solutions, improving overall service
quality.
Worked with CRM tools and internal systems to update customer accounts and track
case progress.
Managed daily targets for quality, productivity, and customer experience scores.
Collaborated with team members to achieve departmental performance goals.
Ensured accuracy in documentation and maintained confidentiality of customer data.
Adapted quickly to new product updates, process changes, and workflow
improvements.