Key Account Manager
Kuwait Food Company (Americana)
Total des années d'expérience :10 years, 2 Mois
- Search and identify potential customers.
- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
- Responsible for the development and achievement of sales through the direct sales channel.
- Focusing on growing and developing existing clients, together with generating new business.
- Act as the key interface between the customer and all relevant divisions.
Some of the Key Accounts that I brought on board and manage are Novo Cinema, Gloria Hotel, Sweet corner cafe, Victory Cafe, etc.
The role requires understanding the Business Model, highlighting the risks involved in the business activity of the applicant companies, which will help the Banks to make decision on the loan or facility applications.
- Working on getting new accounts for the company.
- Maintaining relations with credit and sales teams of banks on daily & monthly coordination for TAT, Quality and Analytics.
- Compile data collected into reports - taking into account financial data collected primary and secondary research, documents collected and business observation.
- Performing field investigations for high ticket corporate & SME clients to conduct financial & business analysis while performing risk assessment. - Preparing detailed MIS reports and business intelligence reports for Operations Manager.
- Actively involved in business development engagements with major clients while being a co-trainer for the training sessions. - Reviewing daily team work for quality control.
- Reporting to operations manager on monthly work forecasts and actual performance.
Some of the clients I handled are UAB, ADIB and ADCB.
• Visit potential customers for new business
• Provide customers with quotations
• Negotiate the terms of an agreement and close sales
• Gather market and customer information and provide feedback on buying trends
• Represent Picnico at trade exhibitions, events and demonstrations
• Identify new markets and business opportunities
• Record sales and send copies to the sales office
• Monitor and report progress on revenue and pipeline
• Build and develop strong on-going relationships with clients and internal teams.
Some Major accounts currently under my supervision: Carrefour (all UAE branches and Oman branches), Hyper Panda, Al Maya Group.
• Take control of the process of importing bought goods.
• Ensure timely and smooth payment and freight processes while maintaining clear and effective communication with all stakeholders.
• Maintain contact with suppliers to ensure that complete and updated documentation is kept.
• Liaise with supplier counterparts in order to obtain timely and accurate invoices.
• Obtain marketing material for PR activities.
• Ensure that all the necessary details for effective customs clearance are included, in accordance with Dubai Customs requirements.
• Manage the process for incorrect deliveries and damaged items for exchange or return and, where necessary, obtaining credit notes.
• Liaise with the finance department to ensure correct and timely invoice settlement.
• Look for new suppliers.
• Manage the warehouse team
• Support the sales team for excellence in the market place by providing all relevant sales details and reports
• Prepare monthly forecasts and sales reports.
• Responsible for submitting all credit notes to commercial.
• Create sales orders and purchase orders and handle I/E document and prepare invoices and quotations
• Maintain and update purchase order filing system and improve relevant processes
• Coordinate with client on deliveries, quantities and payments
• Work with senior management and offer assistance where possible
• Feed back on various activities which include Display activity tracking, promostock usage analysis, and customer performance.
• Resolve sales team‘s day to day issues related to business effectively.
• Ensure that the sales task is run smoothly and ensure on time delivery of goods.
• Stock checking and assuring stock availability.
• Communicating link between the warehouses and the customers.
• Being the Supporting hand for the outdoor sales representatives.
• Look for new clients in hospitality segment.
• Interview clients to determine what kinds of properties to show them.
• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
• Coordinate property closings, overseeing signing of documents.
• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
• Promote sales of properties through advertisements.
• Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
• Conduct seminars and training sessions for sales agents to improve sales techniques.
• Advise sellers on how to make homes appealing to potential buyers.
• Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
• Contact property owners and advertise services to solicit property sales listings Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.
• Solicit and compile listings of available rental properties.