Project Manager
Dock.io
مجموع سنوات الخبرة :8 years, 0 أشهر
• Led remote engineering and marketing teams and spearheaded Blockchain-based web and mobile products, resulting in 200% yearly growth in the company.
• Tracked and managed the delivery of customer feature requests, adding to the customer retention goal of 70%.
• Collaborated with Engineering Managers to develop automated progress reports and release tracking, utilizing EazyBI to provide key stakeholders with real-time insights into program advancements.
• Achieved quarterly product goals 100% within time and budget through effective measures to track roadmap progress and drove product strategy through stakeholder collaboration.
• Led the initiative to transform vast bank digital offering for commercial customers with a team of 80 people and delivered a customer onboarding solution and a mobile app to enable crypto buy/sell.
• Provided Project Management Services and Atlassian Consultancy for 12+ clients worldwide while maintaining 100% job success.
• Counseled 500+ users for Nethealth, facilitated integrations, and trained internal employees on Atlassian products.
• Worked with several software development teams in standardizing Agile Project Management practices.
• Streamlined Product Operations by facilitating Careems internal teams of 600 users globally on Atlassian Product Suite (JIRA and Confluence), resulting in seamless collaboration and productivity surge across business units.
• Guided IT Security and SOC Service desk implementation with custom workflows and automation. Completed this project 100% on schedule using the Agile Approach.
• Prepared six executive and management-level dashboards containing KPIs for Product development and Operations teams using eazyBI.
• Directed a 15-member cross-functional (engineering, product, sales, support, and business analysts) team and coordinated with five business partners toward the successful launch of a US-based healthcare product (EONHealth).
• Led a team of 7 members and launched an online marketplace (Smart Mentor) that connects users with industry mentors.
• Developed e-commerce strategies for an online flower retailer, including store speed optimizing, UX improvements, newsletters, and promotional communication; increased online sales by 20%.
○ Started as a vital part of a global IT operations team, guiding internal 2000+ employees on adopting Office365 as part of the organizations digital transformation initiative. ○ Enhanced efficiency and Engineered RPA-based bot using UiPath, saving 1.5 FTEs to the IT Operations department. ○ Led a high-value Chatbot implementation project for customer care division and rolled out within budget.
○ Standardized PMO department for Tkxel by leading certification initiatives on CMMI ML2, ISO 9001, ITIL & ISO 20000, and ISO 27001. Cleared all certification audits 100% within budget and timelines.
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