عادل خيماوي

Front Office Superviser في Moevenpick

• أشغل هذه الوظيفة منذ أغسطس 2014

* Supervises and participates in all activities related to the process of rooming hotel guests.
* Ensures that all guests receive a warm and courteous welcome upon check-in.
* Supervises and coordinates room assignment with concerned Front Office sections and other hotel departments.
* Ensures that all guests are advised of their room numbers and room rates.
* Ensures that next destination sales are promoted upon check-in.
* Promotes hotel facilities efficiently.
* Handles complaints with immediate action and thorough follow-up.
* Ensures that billing instructions are accurate and clear.
* Handles guest needs, inquiries and requests promptly.
* Prepares and submits all required statistical reports on a timely Basis.
* Ensures that room status is accurate and updated.
* Makes necessary arrangements from group and crew check-in.
* Maintains and controls usage of registration cards.
* Acts as sales person in order to maximize room revenue.
* Provides input for departmental meetings.
* Identifies departmental training needs and conducts training sessions