عادل عبد الصمد

Spearheading Client relations, Collections and sales of Real Estate Division of RP Group
Supervising default accounts of buyers and working out payment resoulutions options with intend to retain buyer.
Actively involved in Handover process of project to buyers and appointment of Owners Association and Facilities Management service providers.
Accountable for minimizing bad debt accounts and control legal esclation to Management.
Supervising team of 5 suboridinates working along with client relations and collections and In-house managing sales transactions.

• Manage the overall Department Processes and Provide Operational plans in terms to achieve set target by company.
• Timely preparation of assigned periodic reports from time to time by management in relation to Customer Receivables.
• Succeeded to collect AED 165 Million for the year 2015 from delinquent accounts and invoiced milestone.
• Negotiate financial out of court settlements to avoid litigation and mediate forbearance plans for financially distressed customers through negotiation and review of detailed financials dispute.
• Investigate acutely past due accounts to determine reasons for non-payment and recommend strategies for recovery to Senior Management for review and closure.

• Authorized official to negotiate with Developers and Real Estate Companies to buy inventory for the company.
• Accountable to generate & complete Business Co-operation, MOU, Sale and Purchase Agreements with Project Developers.
• Recommend payments payable to Project Developers for purchase commitments as per signed Memorandum of Understanding.
• Managed Sales Revenue of AED 152 Million for the year 2012 & 2103 and work closely with Sales Department to forecast the Sales Transaction to meet up the deadline.
• Monitor aging report and follow up with delinquent accounts for payment resolution.
• Supervise 6 buildings enquiries related to Facilities Management.
• Initiated cancellation process flow chart and Service Level Agreement within Departments.

Collection & Client Relations - Team Manager Oct 2007 Sep 2011
Key Achievements
• Actively involved in supervising, training, motivating and directing a team of 7 professionals, including setting performance standards and monitoring performance for assessment of KPI's.
• Maintain defaulters list and initiate cancellation process complying with Real Estate Regulatory Authority (RERA)
• Authorized official to offer new payment terms, waive off late payment penalty charges, Member of Management committee of Client Relations & Collections Department.
• Authorized and responsible to closely check defaulters list on receiving funds to bring account in good standing through Oracle application.
• Deftly mentored and assisted staff with clients' daily enquiries covering purchase of properties, allocating payments, changing contact details, assignments, joint buyers addition / deletion, projects progress updates, handover, installment details and dates etc.
• Successfully monitored quality of calls and staff's attitude over the phone with clients using latest quality assurance methodology.

Client Relations Executive Jul 2006 to Oct 2007
Key Achievements
• Served as main point of contact with clients for several projects carried out by the company, assisted them with all their queries and utilized all possible communication tools such as mail, e-mail, fax, phone, and web chat for smooth operations.
• Conducted introductory calls to clients to welcome them into DAMAC World and secured contracts from the clients and oversaw that letter of confirmation has been dispatched to clients.
• Executed site visits along with clients to their respective project locations and coordinated with various internal departments including Credit Control, Legal, Projects, Sales and Facility Management to resolve customer issues and complaints.
• Awarded Second place for "Employee of the Year 2006", "Employee of the Month" for - November 2006, Second place for "Employee of the Month" for June 2007.

Office-Administrator, Chequepoint Ltd., London February 2005 to December 2005
Key Achievements
• Played an important role in administering the purchase and sale of foreign currency cheques and handled foreign currency deposits & remittances, mail transfers, telegraphic transfers and exchange of money.
• Pivotal in managing large amount of cash on the premises and actively involved in organizing training programmes for new cashiers.
• Awarded Certificate of Completion in customer service training course.

Customer Service Officer, Makro Ltd., London November 2003 to October 2005
Key Achievements
• Successfully handled activities at the switchboard and involved in updating customers database details as per the request.
• Prepared and maintained staff rota's, monitored registration formalities of new members, and issued new cards for new registered members and for members who had lost or stolen cards.
• Received appreciation letter after completion of service in the customer desk and customer return department in the year 2004 & 2005.