Night Manager
Melia Hotel International
Total des années d'expérience :10 years, 2 Mois
• Planned, organized and directed all hotel services, including reception, reservations, and food and beverage operations.
• Actively involved with the Pre-Opening team of the Organization.
• Main point of contact for guests. Making sure that guests special request are catered to.
• Managing guest relocations in an overbooked situation, coordinating with the Front Office Manager.
• Implementing company programs and managing operations of Front Office consistently with local laws and regulations.
• Supervising and maintaining the Pay Master folio, along with the Credit Manager.
• Oversaw Front Office operations of Executive Lounge. Organized meetings and events.
• Keeping the overnight staff updated of nightly activities(functions, events), group and VIP arrivals, special requests and repeat guests
• Preparing daily revenue report
• Attend the morning meeting, with the General Manager and other HOD’s
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with PMS guest information
• Register guests and assigns rooms using OPERA System. Escort guests to their rooms, accommodates special requests whenever possible
• Perform cashier related functions
• Monitor Front Office stationeries and prepare requisition
• Takes same day reservations and future reservations when necessary
• Courtesy Calls for Executive and VIP Guests and attend to special requests
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Was the head of the Hospitality sector of the Organization
• Efficiently handled relations with other related organizations as well as the media.
• Managed and organized the events, functions of the Organization, which involved guests from the Entertainment Sector as well.