HR Executive cum Marketing Assistant
Nabeel Perfumes Industries FZE
Total years of experience :3 years, 6 Months
Duties and Responsibilities (as HR EXECUTIVE):
• Understanding manpower requisition from the concerned department.
• Understanding the requirement and accordingly drafting a job description and getting it approved from the concerned person.
• Sourcing candidates that match the desired skills.
• Screening the candidates by conducting the telephonic or personal interviews as the case may be.
• Gathering specific documents to apply for visa of the desired candidates.
• Maintaining and updating the database of the candidates.
• Doing background verification off the shortlisted candidates.
• Preparing offer letters based on the company criteria and getting approved from management
• Conducting induction session, email etiquettes training, briefing about company HR policies and introducing to the team as required.
• Making or amending the existing HR policies as required.
• Keeping a track of the attendance of the employees and checking attendance from various departments and submitting same to accounts for payroll.
• Filing the leave forms and keeping a track of the leaves taken.
• Preparing HR memos and letters as and when required such as Warning Letters, Company NOC Letters, Termination Letters, Probation Completion Letters, Internship Letters, Inter-Company Transfer Letters, End of Contract Letters etc.
• Keeping a track on employee turnover and exit rate.
• Sending motivational awards to the employees on regular basis
• Maintaining and coordinating the monthly awards given to employees in different departments.
Duties and Responsibilities (as MARKETING ASSISTANT):
• Assisting the marketing manager and supporting the marketing team with marketing activities
• Providing support for marketing events and exhibitions as required.
• Uploading marketing material to online libraries, internet groups and social media sites
• Updating and maintaining the marketing department’s documentation and databases
• Updating the websites with new products launched and managing awards and certifications and updating logo and company’s timeline.
• Seeking out new clients and forming new relationships or caretaking a valuable existing client base
• Fixing meeting with the clients and presenting the how particular event can be beneficial for the branding of their company
• Maintaining regular links with clients, to gather feedback and ensure everything is on the track.
• Managing and organizing events in coordination with the management
• To set and execute client relationships that defines which issues to focus on and which opportunities to pursue.
• Successfully undertaking contract negotiations
Worked in Data Outsourcing Services as a QUALITY CONTROLLER CUM SUPERVISOR (**Promoted from Telesales Agent):
*Where major clients are; Mashreq Bank, RTA, Oman Insurance Company
Duties and Responsibilities:
* Monitor and score inbound and outbound calls taken by call center representatives
* Provide qualitative feedback on compliance, customer experience, and call center representative accuracy
* Proactively identify trends based on monitoring and provide formalized feedback to superiors based on findings
* Quality Reporting of Quality Analysis Measurement of trends
* Facilitate calibration sessions with the call center to ensure scoring accuracy and share best practices for coaching and monitoring
* Recommend procedural changes and training opportunities to department management
* Executive Presentation’s and Executive Pitch’s completed on Quality findings and reporting’s
* Serve as an integral part of the Call Monitoring team through collaboration and sharing of best practices with fellow coworkers
* Deliver performance feedback to assigned managers.
* Duties and Responsibilities:
* A very professional manner and a demonstrated commitment to providing excellent customer service.
* Provide proactive/responsive support to clients and recording all client activity in real time.
* Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output.
* Adherence to deadlines without sacrificing quality of output.
* Excellent leadership qualities & can handle multiple tasks.
* Excellent computer and internet skills, especially Microsoft Office and Email.
* Good team player including the demonstrated ability to contribute to and foster a positive team environment.
* Strong written and verbal communication skills. Providing outstanding service via all communications channels.
* Identifying and passing on leads to sales when appropriate.
* Able to work under pressure and meet targets
* Ability to learn quickly and adapt to changing environment.
Trainings Provided at Etisalat Customer Care Centre:
* SERVE™ Training to ensure high volume of customer satisfaction.
* Customer Care Training for identifying customer needs, providing reliability to customers, valuing them and going extra mile for customers.
* Duties and Responsibilities:
*
* * to deal with multi nationalities, identifying their needs and requirements and catering to them accordingly.
* * to work in the form of a team and help achieving the targets to improve the team performance in a collaborative and cooperative environment.
* * to adhere to the schedules and ensure time management in all the tasks and responsibilities assigned as an agent’s job.
* * to handle customer complaints and follow necessary troubleshooting procedures and resolve the matters.
* *Demonstrated ability to effectively resolve customer issues/ complaints, including, patience.
* * Highly organized, result oriented, Problem solving and decision making skills,
