Adnan Gujarati

1. Delivered exceptional customer support through live chat and ticket handling, ensuring prompt
issue resolution and a positive customer experience.
2. Handled multiple customer interactions efficiently while maintaining high service quality, strong
communication, and customer satisfaction standards.
3. Collaborated in a fast-paced MNC environment, demonstrating problem-solving abilities, adaptability,
and consistent achievement of performance goals.

1. Provided professional customer support, handling queries and concerns with patience, empathy,
and clear communication to ensure customer satisfaction.
2. Maintained a high-resolution rate by active listening, understanding issues thoroughly and
delivering practical solutions tailored to customer needs.
3. Ranked top 1 performance metrics. Appreciated by customers for dedication enduring they felt
heard and supported even when a direct solution wasnt available.

1. Managed billing records, data entry operations, and daily courier documentation using MS Office
tools.
2. Supervised staff activities and ensured smooth coordination across departments for timely parcel
delivery.