Corporate IT Director
Al-inma medical health care services group
مجموع سنوات الخبرة :24 years, 9 أشهر
- Providing visionary leadership across the organization, collaborating with technology development team to enhance system performance and meet project timeline.
- Successfully implement complex IT solutions, ensuring seamless integration and system efficiency.
- Lead the implementation of Patient Experience projects, enhancing user satisfaction.
- Manage support teams and evaluate performance metrics, ensuring optimal IT services.
- Oversee software and hardware installations and upgrades, maintaining network infrastructure and security.
- Act as a key member of the solution committee, contributing to strategic planning and decision-making.
- Monitor IT department performance against KPIs, develop and manage the annual budget.
- Participate in project planning using Microsoft Project, ensuring timely and efficient project delivery.
- Collaborate with stakeholders to identify business demands and coordinate delivery activities.
- Led the successful implementation of SAP as a Service (SaaS) and acted as a point of contact for SAP-Cloud.
- Managed security updates, software updates, and healthcare solution deployments (RIS, PAC’s).
- Led the implementation of Google Single Sign-On (SSO) with the local network.
- Ensured adherence to project timelines and disaster recovery standards for mission-critical environments.
- Implemented and maintained strategic plans for capacity management, system innovation, and efficiency.
- Developed, implemented, and maintained IT policies, procedures, and projects.
- Managed day-to-day IT operations, coordinated projects online with cross-functional teams.
- Ensured network, servers, and infrastructure uptime and controlled maintenance activities.
- Directed IT resource investments, prepared and managed the annual IT budget.
Projects:
- ERP SAP Implementation (FICO, HCM, HR, MM, BI) and Data integration with insurance company.
- Implementation Hospital Management System (HIS).
- Google Cloud Directory Sync (GCDS).
- Full network upgrade to 40G, switches, routers, and firewall.
- Implementation IPsec.
- Restructure appointment department.
- Implementation DR sites.
- Implementation Archive project.
- Implementation Centralized Printer project
- Full integration with low current devices (Access Doors, CCTV, Fingerprint).
Accomplishment:
Played key role in setting up operating PMO.
Responsibilities:
- Demonstration solation to management to find out what they want and to advise them objectively on where IT might make a difference to the Business
- Establishing IT infrastructure for PMO and four campus.
- Link PMO with four campus.
- Manage internet traffic for campus.
- Offer all IT items assign for building and campus.
- Project Planning, cost, time, and resources.
- Studying for all IT projects.
- Follow up project study time sheet.
- Agreeing costs, timescales and standards to be meet and monitoring these through the project.
- Adjusting the plans where needed.
- Reporting to management current progress.
- Follow the site construction and facilities with details.
- Understand technical requirements and discuss them with vendor and supplier.
- Installation and implementation Project management Primavera P6.
- Introduce and implemented solutions (Cisco VoIP, Video conversance).
- Plan and implement wireless solution for 500 users.
- Introduce and implemented Microwave link between Dammam and project site.
- Link remote project offices with PMO (IP phone - network six sites connected).
- Introduce and implemented copier center (document - drawing).
- Preparing and implementing plans to maintain required stock levels at minimum cost.
- Monitoring and reviewing storage and inventory systems to meet supply requirements and control stock levels.
- Directing staff activities and monitoring their performance.
- Negotiating contracts with suppliers to meet quality, cost and delivery requirements
Success story: built a comprehensive technology site to cover 2km with wireless network
Responsibilities
- Giving a periodic Reports to the management to better evaluate the service Understand technical requirements and discuss them with vendor.
- Coordinating with management & the supplier to improve the service. Join sales manager on presentation.
- Prepare technical proposal and client requirements.
- Prepared customized product presentations and Demos.
- Talking to clients to understand their current requirements and preparing these requirements.
- Partnermanagement- Maintainingkeyrelationshipwithpartners byproducttrainingand updatingthem withthecurrentmarket trends to betterequipthemforcontinuousbusiness.
- Customer support activities including the provision of information and assistance on technical issues related to the installation and administration. As well as assistance in determining and solving the cause of the problems with the product.
- Upgrade & install products for existingclients to newer versions. Proactively monitor client's machines and applications.
- Interaction with the clients regarding support issues as and when required. Providing trainings on SAHL Products to the new recruits.
- Handle Live support - Online customer assistance.
- Implementation web ticket system (ACT Premium) to help support follow up the problem and customer need.
- Workingwithoperators (STC- Mobily) to experimenttheservicesprovidingforcustomer.
- Ensure and monitor the connection (internet - GSM-GPRS) is up. Ensure data protection (antivirus -backup).
- Network Administrator.
- Responsible for all technical support duties.
- Work closely with a help desk team, providing hands-on support to end users with hardware and software problems including LAN connectivity, upgrades, configurations, data recovery, and extensive printing issues.
- Document requests for help desk support and outcome resolutions to monitor and track recurring problems.
- Interface between technicians and employees to identify problems and formulate solutions.
- Assembly computer and setup software and hardware.
- Provide user support for the new generation of MS Windows application.
- Implementing Microsoft business solution.
- Manage users Complains.
- Contact suppliers for Hardware issue.
- Contact Vendors Company.
- Solve and explain Technical Problems.
- Schedules meetings to discuss projects and assignments. Proposal strategies and suggest improvements.
- Link branches over Saudi Arabia. (MPLS).
- Installation workstation, servers.
- Hp printers, Print server.