Business Billing Operation
Jazz Telecom
Total years of experience :10 years, 2 Months
• Investigating customer queries regarding billing issues of B2B, B2G accounts.
• Investigation of wrongly charged invoices, wrong payment posting, Updating payments not reflected cases, hierarchy rectification, Data wrongly charged, IR Data usage wrongly charges, Ported out refund on daily basis via e mail, super office.
• Coordination with JBCs for daily day to day activities.
• Daily coordination via email with all teams i.e. Technology, IT, CRM, Finance, Fraud Management, Compliance, Credit and Collection Team, to discus and resolve the customer issues.
• Debit note, Credit note, numbers charges, WHT Adjustment posting.
• Monthly invoice generation and invoice delivery to the B2B, B2G.
• Responsible to coordinate with the Business partner (3rd Party Vendors) for monthly bill generation of B2B, B2G and delivery of invoices.
• Managing discount application & evaluation as per agreement with the corporate customers.
• Responsible for calculating the arrears to post the discount to the corporate customer base.
• Assist the Team Lead in any ad-hoc tasks.
• E2E Invoice generation and disbursement to the Customer.
• E2E Discount Management.
• E2E Management of customer Billing Operations queries.
• Financial Adjustments.
• Fixed Solution installment to Billing.
• Monthly Team meetings.
• Meeting Monthly Sales Targets in terms of Revenue Addition of amount through different products in GSM, Mobile Broad Band, MFS, SMS Marketing and M2M segments
• Selling Postpaid, prepaid mobile connections, SMS Management Tool, Cell Tracking Services, Mobile Broad Band and Fixed Services.
• Dealing with corporate clients and corporate accounts management.
• Handling company accounts.
• Farming on Existing Accounts.
• Hunting for new corporate Accounts.
• Meeting Retention & Recovery targets for your assigned portfolio
Managing marketing and sales team generate new sales and retained existing clients.
Handling corporate clients, provided excellent customer services to meet highest quality standards and to retain customers, proposed product and service solutions, maintained client record and periodically reported to higher management on daily basics
Identified new business opportunities and increased customer base, monitored sales operations of territory and assisted territory manager in execution of marketing & sales plans
Sales Plan: Preparing new sales plan, targets and pipeline, new account onboard.
Client Management: SME, s & Corporate Tag accounts as well manage new and existing clients to resolve daily basic queries via telephonic, email and walking customer. Coordination with All backend team regarding client queries,
Operational Activity: ALL Tab queries, sales activation (document collection, preparing document, CS foams Annexure A, Authority letter, waiver process, activation) MNP installation, TRSF, All work portals activity.
Coordination: New account Number selection process (providing new number series for clients, Waiver posting details, client related all information (billing, revenue, CNC portal details and any other ), Daily Sales report C-II, Team DVR daily basics of C-II, Team Pipeline report on weekly, CN Log report C-II, Sims change activity C-II
Performing postpaid and wasel sims card activations, Etisalat plan activation on android platform and iPhone OS, maintaining effective relationship with clients and expanding customer base.
Providing recommendations pertaining product and service quality enhancement and promotional campaigns. Assisting management in execution of sales plans and marketing strategies
Working on Etisalat CBCM and KR portal, maintaining record of customers, ensuring all quality standards are being effectively met, handling customer queries and assisting in provision of appropriate solutions
Efficiently executing ATL & BTL activities for sales enhancement
• Explored new business opportunities, supervised and executed business deals and operations from planning till closing
• Maintained close liaison with clients to understand project requirements for effective execution of work
• Managed key accounts of individual and corporate clients, performed ATL & BTL marketing activities
• Assisted department manager in project planning and converted prospects into long term business deals
Worked as "Marketing Officer", November 2012 - October 2013 Responsibilities/Accomplishments:
▪Successfully planned and executed Coke Studio marketing activities in colleges, performed event planning and arrangements, maintained and recorded merchandise, evaluated POP material and inspected market after installation. Maintained liaison with retailers, vendors and other stakeholders to ensure effective execution of promotional activities
▪Coordinated sales team, maintained check over SDS, matched with labels quantity received and reported to relevant department. Monitored prize distribution activities in colleges and ensured delivery to winners