ADNAN AHMED

TSYS Consultant (Credit Cards)
• Responsible for complete Solution Management of Credit Card Payment System (TSYS Prime and Online)
•Payment scheme mandates and quarterly Compliances, CRFs and BRD
• Manage complete project life cycle (Pre-Go-Live preparation / Project Go-Live / Post Go Live Support).
• Test Environment readiness (Hardware & Software pre-req.), SIT / UAT (System integration/User testing),
• DR execution / Testing.

Projects:
SmartPOS

IT Product Management (Credit Cards / Contact Center)
• Responsible for complete Solution Management of Credit Card Payment System (TSYS Prime and Online).
• Successfully migrated TSYS Prime, ONLINE & Fraud Guard to version 4, without any downtime leading to
greater Customer service.
• Increased income offering new services like Insurance plans, Utility bills payment, SMS Alerts etc.
• Implemented IVR Customer's authentication through Voice recognition for Proof of Life of pensioners.
• Manage complete project life cycle (Pre-Go-Live preparation / Project Go-Live / Post Go Live Support).
• Ensure resources are optimally utilized without causing over burn on the system and team.
• Test Environment readiness (Hardware & Software pre-req.), SIT / UAT (System integration/User testing), DR
execution / Testing.
• Previously managed Contact Center Portfolio (CRM, IVR call Systems, and Online media Platforms).
• CRM (Altitude CRM - Assisted server / IVR administration of Inbound, Outbound and Collection systems.
• Successfully managed Avaya Telephony System. Successfully implemented IVR, Voice Trust Biometric System
• Point of contact for ensuring on-going successful integration with another 3rd
party systems.
Major Projects:
• TSYS Prime Ver. 4 migration
• VTAssure Voice Biometric system (Voice authentication system)
• Hotline IP phone deployment in ATMs and Branches
• AVAYA Witness recording server

Responsible for maintaining and upgrading the Alternate Distribution infrastructure and review it on a timely
basis to keep up the pace with the business needs and advancement of technology.
• Successfully managed ADC Channel during the mergers and acquisition between three major mergers between
the banks over the period of 6 years.
• IRIS Deployment: Migration of existing Transaction Switching Middleware (Phoenix) to IRIS - Enterprise
Transaction Processor
• ATM and CCDM (Cash & Cheaque Deposit Machines) deployment on new site.
• Administration of Domain controller (Active Directory), user IDs and rights assignment, User Profile and Home
Directory
• Card Production System: Administration of Debit/Credit card production systems. (PowerEMV Plus, P3,
Multicard)
• Enabling UBPS (Utility Bill Payment system) on ABN AMRO's ATM through 1-Link Switch
Major Projects
§ ATM migrations and rebranding from one bank to another
§ Centralized core banking application serves of branches to HP SAN.
§ Participated in deployment of Citrix presentation server, Web server
Center of Management and Information Technology

Responsible for all ADC Systems support including Phoenix, Insight, ACCeSS Card Production, Internet
Banking, Mobile Banking and Call Center, CRM and Utility Bill Payment System.
• Providing 1st line Support for all ADCs products, ensuring uptime for the ADC systems
• Successfully implemented Inter Bank Funds Transfer system over the ATM and Internet leading to extra income
generation for the bank.
• Effectively managed new deployment of ATM and relocation of the existing ones.
Major Projects:
• DR site preparation of ADC systems (Phoenix, Insight)
• Insight 2.0 (Transaction monitoring and Reporting system) upgraded to Insight 3.0
• New ATM deployment and relocation of existing ATMs to new sites.