Manager Service Delivery and Access Management
Nrsp Microfinance bank LTD
مجموع سنوات الخبرة :15 years, 4 أشهر
• Monitor efficient working of support team and Networking team, to ensure optimal level of operational productivity in all processes and also compliance to all rules.
• Insured technical support team provide on time support to all departments HO & Branches, resolving network and computer hardware or software issues according to KPIs.
• Providing guidance to subordinates on company goals and policy.
• Monitoring staff to ensure the prompt resolution to all users’ queries.
• Managing staff induction, training, and performance reviews.
• Delegating tasks and responsibilities to appropriate personnel.
• Delegating responsibility and ownership of tasks to staff.
• Building up a working knowledge of user operating environment.
• Resolving conflicts within the project team.
• Communicating complex technical concepts to Head of Departments.
• Ensuring that projects are completed on time.
• Participates in the implementation of new technologies across the Bank security, disaster recovery, standards and service provision.
• Conduct Time to time Trainings and Workshops regarding Network Services and IT related
Manage technical staff of the IT Support Services section including hiring, supervision, development, evaluation, and disciplinary action. • Participates in the implementation of new technologies across the Bank security, disaster recovery, standards and service provision. • Insured technical support team provide on time support to all departments HO & Branches, resolving network and computer hardware or software issues according to KPIs. • Monitor efficient working of support team and ensure optimal level of operational productivity in all processes and ensure compliance to all staff identify and resolve all issues. • Responsible for the smooth working of IT Infrastructure in Head Office & Branches. • Microsoft Windows Server Installation, Configuration & Troubleshooting: (Server 2003 / 2008 / 2012). • Microsoft Exchange Server 2013: Installation, Configuration & Troubleshooting & Reporting. • Microsoft TMG 2010: Installation, Configuration & Troubleshooting & Reporting. • Handling of Database Server using MySQL 2005 and Oracle ERP and DB Backups. • Handling of Storage Server associated with Domain Controller. • Configuration & Troubleshooting of Manageable Network Switches (CISCO/Linksys). • Installation, configuration & troubleshooting of Network Printer & Scanner. • Provide Training & Support to users regarding their queries. • Maintenance of all IT assets and records, and IT Infrastructure. • Updating of software on Database server as well as on user’s end. • Checking of all kinds of windows updates and triggering of updates to users. • Email IDs configuration in MS Outlook 2010 & 2013. • Installation, configuration and troubleshooting of workstations, MS Windows XP, 7, 8, 10 and Vista, & MS Office
Microsoft Windows Server Installation, Configuration & Troubleshooting: (Server 2003 / 2008 / 2012). • Handling of Storage Server associated with Domain Controller. • Configuration & Troubleshooting of Manageable Network Switches (CISCO/Linksys). • Installation, configuration & troubleshooting of Network Printer & Scanner. • Provide Training & Support to users regarding their queries. • Maintenance of all IT assets and records, and IT Infrastructure. • Updation of software on Database server as well as on user’s end. • Checking of all kinds of windows updates and triggering of updates to users. • Email IDs configuration in MS Outlook 2010 & 2013. • Conduct Time to time Trainings and Workshops regarding Network Services and IT related Updates to end users. • Installation, Monitoring and Reporting of CCTV System and Biometric System Controls. • Provision of centralized data backup and data sharing. • Provision of Network Services and Emailing on Blackberry, IPhone and other Android Devi
Configuration, maintenance and monitoring of links connectivity for LAN & WAN using Network Devices. • Maintain Links form Head Office to Remote Branches. • Providing technical support to bank users locally & remotely of 20 Branches. • Install, update, troubleshoot and manage the client banking applications: SHF, FLEX CUBE & ECIB. • Installs and maintains the network of the Branches & Regional Offices. • Server Installation & Configuration. (Server 2003 / 2008). • Installation, configuration and troubleshooting of PC systems, MS Windows XP, 7 and Vista, & MS Office applications. • Network Designing, Cabling & Rack Mounting for Network Devices • Staff & Branches Email IDs configuration in MS Outlook 2007 & 2010. • Support, monitor, test and troubleshoot security, antivirus, hardware and software related problems. • Installation, configuration & troubleshooting of Network Printer & Scanner. • Provide remote and physical support regarding hardware and software to Remote Branches. • Visit to other branches for new installation, updation, configuration, & problem solving. • Documents network problems and solutions for future reference. • Perform additional duties as assigned by management. • Maintenance Updation of all IT Assets, Records, and Infrastructure.
Technical support, maintenance, configuration & links connectivity for LAN & WAN. • Maintains and Observation b/w the Network Links working as a backbone of Orix Networks in Punjab. • Maintain the LAN network of 15 systems within the Organization. • Managing CRM (Customer Relationship Management System). • Help Desk Services for OLTP (Online Transaction Process). • Diagnoses hardware, software and network connectivity problems. • Install and maintain network and computer peripherals (e.g. printers, Scanner, and other IT Peripherals).