Service Delivery Manager / IT PM / ITIL Delivery Manager
IBM India Pvt Limited
مجموع سنوات الخبرة :23 years, 3 أشهر
Computer Science graduate with more than 14 years of IT experience, working in different profiles, domains and geographies. Experienced project manager with around 5 years of successful Project Management experience in Agile and Waterfall project management methodologies. Ability to manage large project teams and known for high-quality deliverables that meet timeline and budgetary targets. Managed projects with a maximum TCV of 25M Euros over period of 5 years.
Experience in development projects, maintenance and support projects, service delivery management, providing delivery leadership for Center of Excellence (CoE), SPOC for Data Security and Privacy across two different accounts. For more than 2 years, executing people management responsibilities for around 40+ team members. Participated in preparing and documenting solutions for new opportunities on the account. Have sound knowledge of transition management process and have handled them across two different accounts. Deputed in USA for 5 years (2007 - 2012) for 2 different clients (Sprint and John Deere).
Strong delivery experience in leading delivery of AMS contracts, building teams and ensuring everybody on the team meets the clients ever-changing business needs. Worked effectively with customers from USA, UK, Germany, China, Philippines and India.
Excellent communicator; leveraged technical and business acumen to communicate effectively with client executives and their respective client teams. Always maintained a very good rapport with team, peers, managers and project executives, thereby ensuring a positive energy within the team. Surely can be considered one of the major contributing factors in my career advancement.
EDMS (Electronic Document Management System for HSBC, USA)
Working on the Imaging Software developed for HouseHold Inc. (HSBC) (USA). The system is related to document and Image handling, storage and indexing features. The complete project consists of several components like Faxing, Automated Printing, Document and Image Storage and so on. The project is at present in the maintenance phase.
• 3 major release, more than 10 interim releases and numerous live operational fixes.
• Web products (uklegal.net) with ERP
• Design, analysis, coding (Client-Server Architecture)
• Microsoft .NET, ASP.NET and C#
• Technology ASP, Jscript, VB script, COM+, SQL 2000, IIS 4.0, XML.
• In charge of a team of 2 - 4 engineers
• Reports Defect, progress, bugs, performance to Quality assurance department.
Bachelors in Computer Science from Pune University
Bachelors in Computer Science from Pune University