Senior Cabin Crew
Jazeera Airways
Total years of experience :20 years, 1 Months
Handling of Daily flight operations in the field for smooth and
timely departure to meet time dead lines and minimize
operational delay .
Quick Decision making and problem solving skills .
Guiding team members for efficient service delivery on time
while maintaining Quality
liaison between pilot and ground operations
Responsible for Implementation of Safety and Security
Protocols on flight Set as Per Directorate of Civil Aviation
Kuwait (DGCA).
Compiling comprehensive flight reports on performance and
safety discrepancies
Preflight Quality checks for discrepancies in emergency
equipment
Effective verbal and written communication with Ground
Operations for Security and Safety protocols.
Handling Passenger Complaints Regarding all matters with
detailed reporting if needed .
Written and verbal Reporting to Management of any
inefficiency and irregularities during assigned duties by Crew
Team Members in Relation with sop’s .
Coordinating and maintaining communication with Cockpit
crew and Cabin crew using Resource Management as an
effective tool in the process.
Reporting Of Maintenance issues on Aircraft if any
Driving the team members to boost sales on board by
effectively displaying in flight sales products.
Coordinating with Quality control to rectify any discrepancies
in products supplied by vendor .
Coordinating with management to establish marketing
strategies using social media platforms to boost sales
Achievement of monthly target sales and Property
Procurement.
Conversions of potential Clients to buyers using management
solutions
Meeting and communicating with Various companies’
management in finalizing and closing property deals.
Procurement of New properties for sale and lease and rental
by communication with property owners.
Coordinating with inline management to establish property
management solutions for properties acquired.
Coordinating, prioritizing, and performing safety and
emergency procedures set by the Directorate General Civil
Aviation Kuwait (DGCA) and Safety Emergency Procedure
manual.
Well versed and vigilant in administration of First Aid.
Effective Time management and prioritization of customer
service requests, which involve direct customer contact and
spontaneous decision making.
Providing high level of hospitality to guests on a wide range of
various requests/enquiries/services with a human factor in
place.
Proficiency in handling onboard sales of catered products.
Coordinating and maintaining communication with senior crew
and deck crew and using CRM as an effective tool in the
process.
Attending meetings and undertaking specific office or ground
duties as and when required
1) Provide post-sale technical support to customer whenever necessary.
2) Provide high level of customer support to clients on wide range of inquires.
3) Responsible for managing, sending and receiving official documents such as quotations, Invoices and transfer letters.
4) Established healthy relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently
Bachelors of Commerce with General Specialisation in Computer Applications Marketing and Accounting