Assistant Manager IT Service Delivery
Ibex Global Solutions (A TRG Company)
Total years of experience :7 years, 10 Months
Procurement of Internet Equipment
Equipment assignment to company resources
Managing billing of close to PKR 2 million on monthly basis
Managing and updating user data of more than a 1000 employees
Managing operating cost and budgeting
Sole reporting and managing of Work At Home department
Communicating with vendors for equipment purchase
Negotiating costs with vendors against company acquired services
Ensuring SLA of different vendors.
Analyzing market behavior to get the optimum service and rates
Providing customer support 24/7
Securing adherence to fair usage policy for equipment assigned to users by the company
Twelfth grade, senior year, or grade 12 is the final year of secondary school in North America. In other regions it is also equivalently referred as class 12 or Year 13. I dropped out of my final year of graduation back in 2003. I was a student of Commerce. Sadly I needed to get a job immediately due to some personal reasons. I had the chance but did not go and attempt the 2 supplication tests to finish my Bachelor's Degree. The job was good it was an off-shore office of an Australian based customer service company. Yes I regret not completing my degree even after all these years but not because of not getting a high paying job but because I feel a little incomplete myself. On the other hand, in all this time I did manage to gain experience in different fields. I know on paper my forte would not be education for most but my experience would be.
