Total des années d'expérience: 28 Années, 2 Mois
septembre 2013
A À présent
ITSM and IT Governance Advisor
à Montreal City
Lieu :
Canada
Project summary implicationu**
Lead ITIL expert team to implement several ITIL processes Knowledge management, Incident management, request management, change management, release management, asset and configuration management and problem management
Main activities of Mr. Adnane Ben Khalifa:u**
-Assist and lead expert to design processes
-Define methodology to implement processes
-Lead work sessions with director and managers to define vision, governance and control --indicator as well as to approve processes
-Lead work sessions with managers and IT teams to design processes
-Define KPIs and implement the way to monitor and measure them (ITOM)
-Collaborate with tool team to configure tools
-Collaborate with change management team to manage organization change.
-Collaborate with project management team to define project plan and to define deployment strategy.
-Collaborate with Windows 7 migration project to integrate ITCA (IT Client automation) with ITSM solution
-Collaborate with OEM (Oracle management), an ITOM project, to integrate operation management to the whole project.
Environment
ITIL V3, Cobit, Macroscope, CA Service Catalogue, CA Service Desk, CA Workflow, CA IT client automation, ITIM, etc.
Lead ITIL expert team to implement several ITIL processes Knowledge management, Incident management, request management, change management, release management, asset and configuration management and problem management
Main activities of Mr. Adnane Ben Khalifa:u**
-Assist and lead expert to design processes
-Define methodology to implement processes
-Lead work sessions with director and managers to define vision, governance and control --indicator as well as to approve processes
-Lead work sessions with managers and IT teams to design processes
-Define KPIs and implement the way to monitor and measure them (ITOM)
-Collaborate with tool team to configure tools
-Collaborate with change management team to manage organization change.
-Collaborate with project management team to define project plan and to define deployment strategy.
-Collaborate with Windows 7 migration project to integrate ITCA (IT Client automation) with ITSM solution
-Collaborate with OEM (Oracle management), an ITOM project, to integrate operation management to the whole project.
Environment
ITIL V3, Cobit, Macroscope, CA Service Catalogue, CA Service Desk, CA Workflow, CA IT client automation, ITIM, etc.
août 2014
A À présent
SME (subject Matter Expert)
à AXELOS
Lieu :
Royaume Uni
Project summary implicationu**
Selected by Axelos, the new proprietary of ITIL, as SME (subject matter expert) in order to promote and translate ITIL to Arabic Language
Main activities of Mr. Adnane Ben Khalifa:u**
-Review technical content of already translated material to ensure terminology is aligned with the ITIL and its glossary.
-Provide ad-hoc support for language content received from EIs, ATOs and ACOs, as required by AXELOS.
Environment
ITIL.
Selected by Axelos, the new proprietary of ITIL, as SME (subject matter expert) in order to promote and translate ITIL to Arabic Language
Main activities of Mr. Adnane Ben Khalifa:u**
-Review technical content of already translated material to ensure terminology is aligned with the ITIL and its glossary.
-Provide ad-hoc support for language content received from EIs, ATOs and ACOs, as required by AXELOS.
Environment
ITIL.
octobre 2014
A avril 2015
ITSM and IT governance Advisor
à Bibliothèque et Archives nationales du Québec (BAnQ)
Lieu :
Canada
Project summary implicationu**
Lead a team to put in place the IT Service catalog and the CMDB as well as to define strategy with the client to change IT to an IT service oriented organization.
Main activities of Mr. Adnane Ben Khalifa:u**
-Put in place the IT service catalog.
-Define IT services and align them to business processes.
-Define and document all IT CIs that deliver each IT service.
-Put in place the service catalog management process.
-Define and document availability and cost models for IT services.
-Industrialize the IT service Catalog in C2Atom ITSM tool.
-Define a roadmap to change IT to an IT service oriented organization.
Environment
ITIL v3, C2Atom.
Lead a team to put in place the IT Service catalog and the CMDB as well as to define strategy with the client to change IT to an IT service oriented organization.
Main activities of Mr. Adnane Ben Khalifa:u**
-Put in place the IT service catalog.
-Define IT services and align them to business processes.
-Define and document all IT CIs that deliver each IT service.
-Put in place the service catalog management process.
-Define and document availability and cost models for IT services.
-Industrialize the IT service Catalog in C2Atom ITSM tool.
-Define a roadmap to change IT to an IT service oriented organization.
Environment
ITIL v3, C2Atom.
avril 2014
A juillet 2014
ITSM and IT Governance Advisor
à Ministry of Justice of Quebec
Lieu :
Canada
Project summary implicationu**
Participate as a strategic consultant in the definition of an IT governance model based on Cobit 5.0 and ITIL V3.
Main activities of Mr. Adnane Ben Khalifa:u**
-Setting IT objectives and cascades facilitators by aligning IT with business objectives and stakeholders’ needs
-Definition of an IT Governance model for service management.
-Identify with the directors of the organization priorities for the implementation of IT service management processes.
Environment
Cobit 5.0 et ITIL v3.
Participate as a strategic consultant in the definition of an IT governance model based on Cobit 5.0 and ITIL V3.
Main activities of Mr. Adnane Ben Khalifa:u**
-Setting IT objectives and cascades facilitators by aligning IT with business objectives and stakeholders’ needs
-Definition of an IT Governance model for service management.
-Identify with the directors of the organization priorities for the implementation of IT service management processes.
Environment
Cobit 5.0 et ITIL v3.
mai 2013
A août 2013
ITSM and IT Governance Advisor
à Ministry of Justice of Quebec
Lieu :
Canada
Project summary implicationu**
Participate as Senior Advisor in the implementation of IT service catalog of MJQ based on the ITIL V3 framework and aligning with the enterprise architecture (using TOGAF).
Main activities of Mr. Adnane Ben Khalifa:u**
-Make managers aware of the importance of IT service catalog.
-Develop strategy and approach to defining service catalog (Business and Technical IT services naming services, classification and criticality, alignment with enterprise architecture, etc.).
-Plan project tasks
-Organize work sessions with stakeholders (managers, managers, SMEs)
-Develop project deliverables (technical catalog, catalog business, chart services \[illustrates the technical components that provide the IT department\] (two services as a pilot), Definition of SLO and SLA). Cartogram services (summary view of business and technical services on a single diagram).
Environment
Office Tools, TOGAF, ITIL v3, CA Service Catalog
Participate as Senior Advisor in the implementation of IT service catalog of MJQ based on the ITIL V3 framework and aligning with the enterprise architecture (using TOGAF).
Main activities of Mr. Adnane Ben Khalifa:u**
-Make managers aware of the importance of IT service catalog.
-Develop strategy and approach to defining service catalog (Business and Technical IT services naming services, classification and criticality, alignment with enterprise architecture, etc.).
-Plan project tasks
-Organize work sessions with stakeholders (managers, managers, SMEs)
-Develop project deliverables (technical catalog, catalog business, chart services \[illustrates the technical components that provide the IT department\] (two services as a pilot), Definition of SLO and SLA). Cartogram services (summary view of business and technical services on a single diagram).
Environment
Office Tools, TOGAF, ITIL v3, CA Service Catalog
décembre 2012
A mars 2013
ITSM and IT Governance Advisor
à Ministry of Justice of Quebec
Lieu :
Canada
Project summary implicationu**
-Participate as TIPA "Lead assessor" and process architect to diagnostic 4 ITIL processes (incident management, request fulfillment, change management and knowledge management using a formal method (TIPA)) and propose a roadmap for the improvement and the implementation of ITIL processes.
-Team leader and process architect in the implementation of Problem Management and Change Management processes as well as their automation by the CA SDM solution
Main activities of Mr. Adnane Ben Khalifa:u**
- Coordinate and supervise the activities of the project team (analysts, tool testers, etc. . ) in the delivery of various project work product using formal methods .
- Advice the client and the project team in choosing solutions aligned with MJQ need and based on best practices.
Key deliverables and phases of the project are :
- Specification of needs
-Preliminary design process with directors and heads of IT services ( work sessions )
- Detailed design processes with team leaders and IT technicians ( several meetings with stakeholders to design processes ) ( work sessions ) and validation with managers and directors
-Functional specifications of the ITSM tool (CA SDM).
- Installing and configuring the CA SDM tool (in collaboration with tool team) .
- Development of the plan and test cases.
- Execution of tests (functional, system, integration, etc.) then coordinate and facilitate the acceptance tests.
- Plan organizational change with different stakeholders.
- Coordinate the deployment of the two processes using and tools
-Training users: several classrooms training sessions for IT and customer stockholders: training include ITSM concepts, processes and LABs based on simulation case.
- Assist processes’ managers and users in the execution of the implemented processes during the startup lifecycle.
Environment:
Office tools, TIPA, Macroscope, CA SDM, BOXI.
-Participate as TIPA "Lead assessor" and process architect to diagnostic 4 ITIL processes (incident management, request fulfillment, change management and knowledge management using a formal method (TIPA)) and propose a roadmap for the improvement and the implementation of ITIL processes.
-Team leader and process architect in the implementation of Problem Management and Change Management processes as well as their automation by the CA SDM solution
Main activities of Mr. Adnane Ben Khalifa:u**
- Coordinate and supervise the activities of the project team (analysts, tool testers, etc. . ) in the delivery of various project work product using formal methods .
- Advice the client and the project team in choosing solutions aligned with MJQ need and based on best practices.
Key deliverables and phases of the project are :
- Specification of needs
-Preliminary design process with directors and heads of IT services ( work sessions )
- Detailed design processes with team leaders and IT technicians ( several meetings with stakeholders to design processes ) ( work sessions ) and validation with managers and directors
-Functional specifications of the ITSM tool (CA SDM).
- Installing and configuring the CA SDM tool (in collaboration with tool team) .
- Development of the plan and test cases.
- Execution of tests (functional, system, integration, etc.) then coordinate and facilitate the acceptance tests.
- Plan organizational change with different stakeholders.
- Coordinate the deployment of the two processes using and tools
-Training users: several classrooms training sessions for IT and customer stockholders: training include ITSM concepts, processes and LABs based on simulation case.
- Assist processes’ managers and users in the execution of the implemented processes during the startup lifecycle.
Environment:
Office tools, TIPA, Macroscope, CA SDM, BOXI.
octobre 2012
A décembre 2012
ITSM and IT Governance Advisor
à BLC (Laurentian Bank of Canada)
Lieu :
Canada
Project summary implicationu**
Assessment of 14 ITIL v3 processes using TIPA then proposition of a pragmatic roadmap to implement ITIL processes.
Main activities of Mr. Adnane Ben Khalifa:u**
Assessment of many ITIL v3 processes using a formal method (TIPA):
-Select with project team and BLC direction processes to be assessed that are aligned with BLC IT strategy
-Adapt TIPA assessment questionnaire (translation, select questions and adapt them to BLC context, etc.).
-Plan questionnaire workshops with different stakeholders (assessment team, managers, technicians and business clients).
-Conduct questionnaires workshops.
-Analyse questionnaire results and prepare analysis report: ITIL processes maturity, SWOT analysis (by process and global), and recommendations (by process and global). The report is being then validated with the client (VP ITSM).
-Propose a pragmatic roadmap to implement ITIL processes (many workshops with BLC managers are undertaken to be aligned with strategic and tactical objectives; a business case is developed and an implementation program plan is proposed).
Environment
ITIL V3, TIPA, office, C2 solution, Service Now .
Assessment of 14 ITIL v3 processes using TIPA then proposition of a pragmatic roadmap to implement ITIL processes.
Main activities of Mr. Adnane Ben Khalifa:u**
Assessment of many ITIL v3 processes using a formal method (TIPA):
-Select with project team and BLC direction processes to be assessed that are aligned with BLC IT strategy
-Adapt TIPA assessment questionnaire (translation, select questions and adapt them to BLC context, etc.).
-Plan questionnaire workshops with different stakeholders (assessment team, managers, technicians and business clients).
-Conduct questionnaires workshops.
-Analyse questionnaire results and prepare analysis report: ITIL processes maturity, SWOT analysis (by process and global), and recommendations (by process and global). The report is being then validated with the client (VP ITSM).
-Propose a pragmatic roadmap to implement ITIL processes (many workshops with BLC managers are undertaken to be aligned with strategic and tactical objectives; a business case is developed and an implementation program plan is proposed).
Environment
ITIL V3, TIPA, office, C2 solution, Service Now .
mai 2012
A septembre 2012
ITSM and IT Governance Advisor
à BDC Business Development Bank of Canada
Lieu :
Canada
Project summary implicationu**
Deployment of an outsourced printing service: definition of processes / procedures managing service requests and incident management.
The main responsibilities of Mr. Ben Khalifa are:u**
-Gather business requirements
Conduct workshops with stakeholders (external supplier, BDC manager, etc.) in order to define service requests fulfillment and incident management processes and procedures.
Document the defined processes and procedures.
Establish and document procedures with stakeholders related to the implementation of service requests.
Configure IT service requests with the ITSM Tool Administrator (CA Service Desk) (defining the workflow in CA, reports, etc.)..
Participate in planning and defining test cases.
-Participate in establishing the strategy and the plan of deploying.
-Provide training to stakeholders (IT service center, Asset Team, Directors, etc.).
Environment:
Office Tools, Visio, CA Service Desk.
Deployment of an outsourced printing service: definition of processes / procedures managing service requests and incident management.
The main responsibilities of Mr. Ben Khalifa are:u**
-Gather business requirements
Conduct workshops with stakeholders (external supplier, BDC manager, etc.) in order to define service requests fulfillment and incident management processes and procedures.
Document the defined processes and procedures.
Establish and document procedures with stakeholders related to the implementation of service requests.
Configure IT service requests with the ITSM Tool Administrator (CA Service Desk) (defining the workflow in CA, reports, etc.)..
Participate in planning and defining test cases.
-Participate in establishing the strategy and the plan of deploying.
-Provide training to stakeholders (IT service center, Asset Team, Directors, etc.).
Environment:
Office Tools, Visio, CA Service Desk.
février 2012
A avril 2012
ITSM and IT Governance Advisor
à Medisys Group
Lieu :
Canada
Project summary implicationu**
Develop an IT service as well as IT service requests catalogs for Medisys group, a group acting in healthcare domain. As part of this mandate.
The main responsibilities of Mr. Ben Khalifa are:u**
-Design a solution based on best practices (ITIL V3 primarily) that meets the needs of the client and their business realities.
-Organize work sessions with stakeholders (Director, managers, technicians and business) in order to gather needs and to develop the content.
-Develop project deliverables (Business IT services catalog, catalog requests for IT services, Process Service Offering, Definition of SLO, tools portfolio services).
Environment:\nOffice Visio, ITIL V3.
Develop an IT service as well as IT service requests catalogs for Medisys group, a group acting in healthcare domain. As part of this mandate.
The main responsibilities of Mr. Ben Khalifa are:u**
-Design a solution based on best practices (ITIL V3 primarily) that meets the needs of the client and their business realities.
-Organize work sessions with stakeholders (Director, managers, technicians and business) in order to gather needs and to develop the content.
-Develop project deliverables (Business IT services catalog, catalog requests for IT services, Process Service Offering, Definition of SLO, tools portfolio services).
Environment:\nOffice Visio, ITIL V3.
juin 2011
A janvier 2012
ITSM Consultant – Asset & configuration management
à BDC Business Development Bank of Canada
Lieu :
Canada
Project summary implication:
Participate as a team lead and IT services architect in the implementation of asset & configuration management process based on ITIL V3 (software and hardware, several classes: desktop, communication, telephony, etc., discovery and reconciliation, software compliance management, scanning hardware, etc.).
The main responsibilities of Mr. Ben Khalifa are: \n-Participate as a senior adviser in the implementation of the solution and processes. Examples of activities are:
-Define with several stakeholders the process from beginning to end (from the acquisition of assets until their decommissioning) then document the processes, policies and procedures.
-Define assets and CIs classes and their lifecycles.
-Identify CI/Asset fields to be used that meet customer needs (financial fields \[cost, warranty period, cost center, PO, etc..\] Or technical fields \[name of CI, technical attributes, etc.\].)
-Identify the relationships between CIs (based on defined IT Services).
-Define the strategy for loading data into the CMDB. Then participate in the implementation of this strategy (data preparation with the DBAs, initial loading, etc.).
-Create KPIs and management reports related to the process.
-Integrate the solution with other tools (SCCM for discovery and HP Open View for event management).
-Define and implement the strategy for hardware reconciliation.
-Define policies for software license management.
-Assist users to use the system during the warranty period (3 months)
-Manage internal and external resources during the implementation of the solution
-Orchestrate technical activities of the project
-Prepare presentation and reports to management and participate in project steering committee.
-Training of different users.
Environment:
CA Unicenter Asset Porfolio Manager, CA ITCM, Microsoft SCCM (for discovery), AssetTrack (scan tool), BOXI (BI tool CA), MS Project and EPM.
Participate as a team lead and IT services architect in the implementation of asset & configuration management process based on ITIL V3 (software and hardware, several classes: desktop, communication, telephony, etc., discovery and reconciliation, software compliance management, scanning hardware, etc.).
The main responsibilities of Mr. Ben Khalifa are: \n-Participate as a senior adviser in the implementation of the solution and processes. Examples of activities are:
-Define with several stakeholders the process from beginning to end (from the acquisition of assets until their decommissioning) then document the processes, policies and procedures.
-Define assets and CIs classes and their lifecycles.
-Identify CI/Asset fields to be used that meet customer needs (financial fields \[cost, warranty period, cost center, PO, etc..\] Or technical fields \[name of CI, technical attributes, etc.\].)
-Identify the relationships between CIs (based on defined IT Services).
-Define the strategy for loading data into the CMDB. Then participate in the implementation of this strategy (data preparation with the DBAs, initial loading, etc.).
-Create KPIs and management reports related to the process.
-Integrate the solution with other tools (SCCM for discovery and HP Open View for event management).
-Define and implement the strategy for hardware reconciliation.
-Define policies for software license management.
-Assist users to use the system during the warranty period (3 months)
-Manage internal and external resources during the implementation of the solution
-Orchestrate technical activities of the project
-Prepare presentation and reports to management and participate in project steering committee.
-Training of different users.
Environment:
CA Unicenter Asset Porfolio Manager, CA ITCM, Microsoft SCCM (for discovery), AssetTrack (scan tool), BOXI (BI tool CA), MS Project and EPM.
avril 2011
A juin 2011
IT Governance Advisor
à Business Development Bank of Canada (BDC)
Lieu :
Canada
Project summary implicationu**
Participate in the development of an Enterprise Security Framework for the BDC based on ISO 27001 and 27002.
Main activities of Mr. Adnane Ben Khalifa:u**
-Participate in defining the framework with several business and IT stakeholders.
-Document policies
-Document security processes related to the twelve domains of ISO 27002 (Risk assessment,
Asset management, Human resources security, Physical and environmental security, Communications and operations management, Access control, Information systems acquisition, development and maintenance, Business continuity management, etc.)
-Define IT security standards with technical teams using best practices
-Participate in project meetings.
Environment
ISO 27001 & 27002.
Participate in the development of an Enterprise Security Framework for the BDC based on ISO 27001 and 27002.
Main activities of Mr. Adnane Ben Khalifa:u**
-Participate in defining the framework with several business and IT stakeholders.
-Document policies
-Document security processes related to the twelve domains of ISO 27002 (Risk assessment,
Asset management, Human resources security, Physical and environmental security, Communications and operations management, Access control, Information systems acquisition, development and maintenance, Business continuity management, etc.)
-Define IT security standards with technical teams using best practices
-Participate in project meetings.
Environment
ISO 27001 & 27002.
octobre 2010
A avril 2011
ITIL V3 Advisor – Incidents management, request fulfillment, change management & release management
à Business Development Bank of Canada (BDC)
Lieu :
Canada
Project summary implicationu**\n
Participate as an ITIL V3 advisor in the development of several ITIL V3 processes.
\nMain activities of Mr. Adnane Ben Khalifa:u**
-Participate as a key stakeholder in the project.
- Diagnosis existing processes (using SWOT and maturity assessment technics)
-Conduct working sessions with various committees to propose the target solution
-Develop and document with the team, processes, procedures and user guides.
-Assist administrators (external and internal) of IT service management tool in order to industrialize the processes and to perform the necessary integration with existing tools (HP Open View, SCCM, etc.).
-Train different users and clients (various technical and business audiences).
Environment:\nCA Service Desk Manager, Magic,
Participate as an ITIL V3 advisor in the development of several ITIL V3 processes.
\nMain activities of Mr. Adnane Ben Khalifa:u**
-Participate as a key stakeholder in the project.
- Diagnosis existing processes (using SWOT and maturity assessment technics)
-Conduct working sessions with various committees to propose the target solution
-Develop and document with the team, processes, procedures and user guides.
-Assist administrators (external and internal) of IT service management tool in order to industrialize the processes and to perform the necessary integration with existing tools (HP Open View, SCCM, etc.).
-Train different users and clients (various technical and business audiences).
Environment:\nCA Service Desk Manager, Magic,
août 2010
A octobre 2010
IT Governance Advisor
à Business Development Bank of Canada (BDC)
Lieu :
Canada
Project summary implicationu**\n
Assist IT BDC stakeholders to conduct IT internal audit. The audit is based on COBIT and SOX for IT frameworks and aims train BDC IT teams to perform audits. As part of this mandate.
\nMain activities of Mr. Adnane Ben Khalifa:u** -Raise BDC awareness about the importance of audits and good practices.
-Identify areas for improvement to enhance the performance of IT and to be ready to meet external audit expectations.
-Participate with the compliance manager and IT process improvements manager to prepare reports and KPIs for IT management (based on COBIT and ITIL).
Environment:\n
ITIL, Cobit, SOX
Assist IT BDC stakeholders to conduct IT internal audit. The audit is based on COBIT and SOX for IT frameworks and aims train BDC IT teams to perform audits. As part of this mandate.
\nMain activities of Mr. Adnane Ben Khalifa:u** -Raise BDC awareness about the importance of audits and good practices.
-Identify areas for improvement to enhance the performance of IT and to be ready to meet external audit expectations.
-Participate with the compliance manager and IT process improvements manager to prepare reports and KPIs for IT management (based on COBIT and ITIL).
Environment:\n
ITIL, Cobit, SOX
juin 2010
A août 2010
Consultant - Availability and monitoring IT services
à Business Development Bank of Canada (BDC)
Lieu :
Canada
Project summary implicationu**\n
Propose an availability management solution aligned with IT services (IT services and not systems or applications oriented). \nMain activities of Mr. Adnane Ben Khalifa:u**
-Conduct working sessions with various stakeholders (BRM, operation and solution delivery directors, several managers.., ) to develop a model for calculating available that meets IT and Business needs.
-Set baseline availability targets for certain IT services. Those targets are based on CIs relationships composing IT services and on comparative availability data of the market (benchmark).
-Propose SLOs for IT services availabilities, taking into account alignment with business needs, existing IT services and IT capacity.
-Work with HP Open View specialist to implement IT service-oriented monitoring solution (create IT services in HPOV and CIs relationships, then install agents on CIs and define propagation alert rules so that monitoring and event management become IT service oriented).
-Assist DBAs to develop SQL queries needed to calculate the availability of IT services.
-Document the solution and develop availability reports and KPIs.
Environment:\nHP OpenView, SQL Server.
Propose an availability management solution aligned with IT services (IT services and not systems or applications oriented). \nMain activities of Mr. Adnane Ben Khalifa:u**
-Conduct working sessions with various stakeholders (BRM, operation and solution delivery directors, several managers.., ) to develop a model for calculating available that meets IT and Business needs.
-Set baseline availability targets for certain IT services. Those targets are based on CIs relationships composing IT services and on comparative availability data of the market (benchmark).
-Propose SLOs for IT services availabilities, taking into account alignment with business needs, existing IT services and IT capacity.
-Work with HP Open View specialist to implement IT service-oriented monitoring solution (create IT services in HPOV and CIs relationships, then install agents on CIs and define propagation alert rules so that monitoring and event management become IT service oriented).
-Assist DBAs to develop SQL queries needed to calculate the availability of IT services.
-Document the solution and develop availability reports and KPIs.
Environment:\nHP OpenView, SQL Server.
novembre 2009
A juin 2010
ITSM Consultant – Service offering (service portfolio, IT service catalog and Service level manageme
à Business Development Bank of Canada (BDC)
Lieu :
Canada
Project summary implicationu**\n
Participate as a senior adviser in the implementation of BDC IT Services catalog based on ITIL V3 framework. The project has also proposed a way to track all IT services (withdrawn, under development, proposed) that the IT department provides. Also, it includes negotiations with the business in order to establish SLAs, with technical teams to determine OLAs and finally with contract management team to renegotiate UC with external providers.
Project stakeholders are very diverse (VP IT, IT managers, IT managers, SMEs \[subject matter expert\] and BRMs \[Business relationship managers\]).
\nMain activities of Mr. Adnane Ben Khalifa:u**
-Make managers aware of the importance of IT service catalog.
-Establish the strategy and approach to defining the IT service catalog (Business and Technical IT Services, Naming services, classification and criticality, Alignment with enterprise architecture, etc.).
-Plan project activities
-Organize working sessions with various stakeholders (directors, managers, SMEs)
-Develop project deliverables (technical catalog, business catalog, IT services technical diagrams \[illustrates the technical components that provide the IT services\], Business function - IT Services diagram \[the link between processes / business functions and IT services\], SLM Process, definition of SLR, SLO and SLA \[collaboration with BRMS\] and OLA (with technical teams), develop a tool for portfolio services).
-Collaborate with IT financial team in order to develop a financial model that calculates IT services costs based on the service catalog, CIs and resources.
Environment:\nOffice Tools.
Participate as a senior adviser in the implementation of BDC IT Services catalog based on ITIL V3 framework. The project has also proposed a way to track all IT services (withdrawn, under development, proposed) that the IT department provides. Also, it includes negotiations with the business in order to establish SLAs, with technical teams to determine OLAs and finally with contract management team to renegotiate UC with external providers.
Project stakeholders are very diverse (VP IT, IT managers, IT managers, SMEs \[subject matter expert\] and BRMs \[Business relationship managers\]).
\nMain activities of Mr. Adnane Ben Khalifa:u**
-Make managers aware of the importance of IT service catalog.
-Establish the strategy and approach to defining the IT service catalog (Business and Technical IT Services, Naming services, classification and criticality, Alignment with enterprise architecture, etc.).
-Plan project activities
-Organize working sessions with various stakeholders (directors, managers, SMEs)
-Develop project deliverables (technical catalog, business catalog, IT services technical diagrams \[illustrates the technical components that provide the IT services\], Business function - IT Services diagram \[the link between processes / business functions and IT services\], SLM Process, definition of SLR, SLO and SLA \[collaboration with BRMS\] and OLA (with technical teams), develop a tool for portfolio services).
-Collaborate with IT financial team in order to develop a financial model that calculates IT services costs based on the service catalog, CIs and resources.
Environment:\nOffice Tools.
janvier 2009
A août 2009
Software Development process & ITIL consultant
à Synerdev Inc.
Lieu :
Canada
The mandate consists on the implementation of project management processes and application development lifecycle best practices in Synerdev Inc, a company in expansion specialized in developing .net and SharePoint applications. Synerdev was Awarded octas 2009 innovation, a Quebec price provided to the best IT innovation and realisation). Seeing that the company is small and that it uses principally Microsoft technology, the proposed process was MSF Agile that was adapted in order to response to management needs. Main activities of Mr Adnane Ben Khalifa are:
-Manage the project to improve the development process. The deployed process is based on MSF Agile and has been operationalized using Team System 2008;
-Provide training to Synerdev teams (management and technical team) and assist them to properly use the defined process.
-Apply the process on a pilot project, identify learned lessons and propose future improvements.
- Expand MSF process in order to manage incidents and problems (definition of other work items and implement the two ITIL processes);
-Define a solution to integrate MS Project 2007 with Team System 2008.
-Manage organizational changes
Environment: MS Project 2007, Visio, Axure, Team System 2008, SharePoint 2007, ITIL and MSF Agile.
-Manage the project to improve the development process. The deployed process is based on MSF Agile and has been operationalized using Team System 2008;
-Provide training to Synerdev teams (management and technical team) and assist them to properly use the defined process.
-Apply the process on a pilot project, identify learned lessons and propose future improvements.
- Expand MSF process in order to manage incidents and problems (definition of other work items and implement the two ITIL processes);
-Define a solution to integrate MS Project 2007 with Team System 2008.
-Manage organizational changes
Environment: MS Project 2007, Visio, Axure, Team System 2008, SharePoint 2007, ITIL and MSF Agile.
septembre 2008
A janvier 2009
Performance Consultant
à PSP Investment
Lieu :
Canada
Based on ITIL processes (incident, problem, change and availability) the project consists on implementing a dashboard to be used by IT directors and managers to monitor IT services as well as IT processes performance. Also, the dashboard is used by managers in order to control their teams’ performance and productivity. Main activities or Mr Adnane are:
-Plan and coordinate project activities.
-Manage project risks.
-Orchestrate team activities (DBA, developers and tester)
-Define and develop performance indicators (KPI)
-Achieve functional architecture.
-Develop business requirements (functional and non-functional).
-Design and develop with the team facts and dimensions based on Kimball methodology (data source, type, bus matrix, business rules \[main processing data\], etc.).
Environment: MS Project, BMC suite, Excel 2007, Visio, SQL Server 2005, SSIS, Kimball group Toolset, Visual Studio 2005 and TFS.
-Plan and coordinate project activities.
-Manage project risks.
-Orchestrate team activities (DBA, developers and tester)
-Define and develop performance indicators (KPI)
-Achieve functional architecture.
-Develop business requirements (functional and non-functional).
-Design and develop with the team facts and dimensions based on Kimball methodology (data source, type, bus matrix, business rules \[main processing data\], etc.).
Environment: MS Project, BMC suite, Excel 2007, Visio, SQL Server 2005, SSIS, Kimball group Toolset, Visual Studio 2005 and TFS.
septembre 2007
A janvier 2009
ITSM Consultant
à PSP Investment
Lieu :
Canada
-Act as the representative of IT production in all corporative projects.
-Promote the adoption of ITIL best practices within the organization: act as advisor for IT teams; participate in the implementation of incident, request, problem, change and service catalog management processes and coordinate continuous improvement.
- Provide ITIL training for all IT teams.
-Act as an IT Change and Release Manager. examples of activities are:
-Evaluate risks of IT changes and approve changes having low priorities.
-Chairs meetings that review changes, such as change advisory boards (CABs), ensuring that
changes are expedited to maintain the required infrastructure while eliminating risks.
-Facilitate transition of IT Services into production: cooperate and assist project managers to ensure successful transitions into production (resource planning, impact analysis, etc.). And coordinate the transition of several small projects into production.
-Participate in strategic projects, especially the Business continuity project that aims to define and implement a disaster recovery plan for the company:
-Participate in developing IT recovery plan and procedures
-Participate in defining and performing IT recovery plans Tests
-Review and audit IT recovery plans and procedures.
-Participate in designing technical target solution.
Environment: BMC Magic, Office, MS Project, Virtualization using VMware, ITIL V3
-Promote the adoption of ITIL best practices within the organization: act as advisor for IT teams; participate in the implementation of incident, request, problem, change and service catalog management processes and coordinate continuous improvement.
- Provide ITIL training for all IT teams.
-Act as an IT Change and Release Manager. examples of activities are:
-Evaluate risks of IT changes and approve changes having low priorities.
-Chairs meetings that review changes, such as change advisory boards (CABs), ensuring that
changes are expedited to maintain the required infrastructure while eliminating risks.
-Facilitate transition of IT Services into production: cooperate and assist project managers to ensure successful transitions into production (resource planning, impact analysis, etc.). And coordinate the transition of several small projects into production.
-Participate in strategic projects, especially the Business continuity project that aims to define and implement a disaster recovery plan for the company:
-Participate in developing IT recovery plan and procedures
-Participate in defining and performing IT recovery plans Tests
-Review and audit IT recovery plans and procedures.
-Participate in designing technical target solution.
Environment: BMC Magic, Office, MS Project, Virtualization using VMware, ITIL V3
février 2007
A septembre 2007
Principal architect consultant & Team Lead
à Alcan Inc.
Lieu :
Canada
It deals with ANS solution (Alcan Naming System) which allows centralizing and unifying access to different organizational resources (applications, sharing, email, etc.).
Act as team leader, main activities are:
-Plan project tasks, efforts, etc.
-Manage a team of 5 people, developers and analysts to carry out requests for maintenance of existing applications;
-Define project artifacts (use cases, user guides, support guide, etc.).
-Document and validate business processes and architecture of the existing solution;
-Perform security analysis of existing applications (especially Web services), provide and manage the implementation of solutions;
-Improve the integration of existing applications and manage the construction of one subsystems of the solution (a Web service for the human resources department that use LDAP integration between SAP and Lotus Notes);
-Propose with other stakeholders IT solutions to Alcan (communication and content management with SharePoint and OCS 2007, and BPM integration with BizTalk 2006, etc.)..
-Participate in defining and updating the service level agreement with Alcan.
Environment: MS Project, Visio, DSML, Active Directory, ADAM, Web services, . NET, MIIS, Visual SourceSafe, BizTalk 2006, SharePoint 2007, OCS 2007, MS. NET Framework 3.0, WF, SharePoint Workflow
Act as team leader, main activities are:
-Plan project tasks, efforts, etc.
-Manage a team of 5 people, developers and analysts to carry out requests for maintenance of existing applications;
-Define project artifacts (use cases, user guides, support guide, etc.).
-Document and validate business processes and architecture of the existing solution;
-Perform security analysis of existing applications (especially Web services), provide and manage the implementation of solutions;
-Improve the integration of existing applications and manage the construction of one subsystems of the solution (a Web service for the human resources department that use LDAP integration between SAP and Lotus Notes);
-Propose with other stakeholders IT solutions to Alcan (communication and content management with SharePoint and OCS 2007, and BPM integration with BizTalk 2006, etc.)..
-Participate in defining and updating the service level agreement with Alcan.
Environment: MS Project, Visio, DSML, Active Directory, ADAM, Web services, . NET, MIIS, Visual SourceSafe, BizTalk 2006, SharePoint 2007, OCS 2007, MS. NET Framework 3.0, WF, SharePoint Workflow
octobre 2006
A janvier 2007
Consultant
à CGI - Bombardier Produits Recreatifs
Lieu :
Canada
Project Objective: develop and implement a solution integrating organizational Web sites: Internet, intranet and extranet and other corporate applications (SAP and document management with SharePoint 2007). My main activities:
-Gather needs and elicit requirements;
-Specify requirements using use cases (Word and RequisitPro);
-Define test cases with Mercury;
-Analyze and design the same solution: the proposed solution is based on an SOA architecture using. NET. The design follows the SOA best practices proposed by Microsoft using the 'Web Services Software Factory". The design phase is very important seeing that design artifacts will be transformed into source code (code generation) based on MDA approach;
The project was selected as a pilot project for achieving CMMI level 3 at SAE CGI. The used process was RUP (slightly adapted) and is developed using a variety of tools (Rational tools and Visual Studio Team System).
Environment: Word, RequisitPro, Visio, Mercury, Visual Studio Team System, . NET, design diagrams (class, sequence and activity) using UML2 with RSM (Rational Software Modeler)
-Gather needs and elicit requirements;
-Specify requirements using use cases (Word and RequisitPro);
-Define test cases with Mercury;
-Analyze and design the same solution: the proposed solution is based on an SOA architecture using. NET. The design follows the SOA best practices proposed by Microsoft using the 'Web Services Software Factory". The design phase is very important seeing that design artifacts will be transformed into source code (code generation) based on MDA approach;
The project was selected as a pilot project for achieving CMMI level 3 at SAE CGI. The used process was RUP (slightly adapted) and is developed using a variety of tools (Rational tools and Visual Studio Team System).
Environment: Word, RequisitPro, Visio, Mercury, Visual Studio Team System, . NET, design diagrams (class, sequence and activity) using UML2 with RSM (Rational Software Modeler)
janvier 2006
A octobre 2006
Project Manager
à Dev ID Inc.
Lieu :
Canada
The project consists in construction of a BPM (business process management) product that aims to define, execute and monitor business processes.
Main activities of Mr.Adnane are:
-Project Management: Manages different project phases (initiation, planning, implementation, monitoring and controlling, closing etc.).
-Manage project team (analysts, developers and testers).
-Manage project budget and costs and participate in preparing the R&D funding request from the Canadian government.
-Manage project risks and issues.
-Define strategic roadmap related to the product development taking into consideration customer needs and technology innovation.
-Review project deliverables;
Environment: MS Project. NET, Visio, SQL Server 2005, BPMN.
Main activities of Mr.Adnane are:
-Project Management: Manages different project phases (initiation, planning, implementation, monitoring and controlling, closing etc.).
-Manage project team (analysts, developers and testers).
-Manage project budget and costs and participate in preparing the R&D funding request from the Canadian government.
-Manage project risks and issues.
-Define strategic roadmap related to the product development taking into consideration customer needs and technology innovation.
-Review project deliverables;
Environment: MS Project. NET, Visio, SQL Server 2005, BPMN.
septembre 2004
A décembre 2005
Project Manager
à Voxatec Inc.
Lieu :
Canada
Project Description: develop IVR applications consisting on informational solution that allows managing & consulting dynamic information, either by using the telephone or the Web.
Act as project manager. My main activities are:
-Develop project plans and development plans (using AUP, Agile Unified Process (UP process adapted by Schott Ambler).
-Manage the cost, time and quality of the project.
-Manage the project scope.
-Manage risks and issues.
-Manage the project team, the various stakeholders and communication.
-Report project status to the project steering committees.
-Manage procurement (purchase of licenses and equipment).
In other side, Mr.Adnane has improved the development process (AUP, configuration management, requirements management, etc.) as well as project management processes.
Environment: MS Project, AUP (Agile Unified Process). NET, Visio, CTAD, MS Access, SQL Server 2000.
Act as project manager. My main activities are:
-Develop project plans and development plans (using AUP, Agile Unified Process (UP process adapted by Schott Ambler).
-Manage the cost, time and quality of the project.
-Manage the project scope.
-Manage risks and issues.
-Manage the project team, the various stakeholders and communication.
-Report project status to the project steering committees.
-Manage procurement (purchase of licenses and equipment).
In other side, Mr.Adnane has improved the development process (AUP, configuration management, requirements management, etc.) as well as project management processes.
Environment: MS Project, AUP (Agile Unified Process). NET, Visio, CTAD, MS Access, SQL Server 2000.
février 2002
A septembre 2004
Senior Developer analyst
à Oceanwide Inc
Lieu :
Canada
key achievements:
-Participate with the development team in the design and the development of the two main Internet solutions of the company. It deals with EDI (electronic exchange of documents) application and the Online Marine Insurance Software.
-Develop and implement a validator EDI (X12), (using VB6.0, SQL Server2000, XML, ASP, and then migrate to VB.Net and ASP.NET). This tool is a generic Web application which allows users to define the structure of their EDI files and associated business rules. A component will use these definitions to validate EDI files and perform the transfer of records;
-Design and implement several applications for electronic exchange of documents: documents are of various types (xCBL, IIF, Camiri, EDI and PDF). Applications are developed with VB.Net, C #, ASP.Net and SQL Server2000 and Web services using the object paradigm and in particular design patterns.
Environment: EDI, VB6, NET, ASP, SQL Server, UML, Use cases, etc.
-Participate with the development team in the design and the development of the two main Internet solutions of the company. It deals with EDI (electronic exchange of documents) application and the Online Marine Insurance Software.
-Develop and implement a validator EDI (X12), (using VB6.0, SQL Server2000, XML, ASP, and then migrate to VB.Net and ASP.NET). This tool is a generic Web application which allows users to define the structure of their EDI files and associated business rules. A component will use these definitions to validate EDI files and perform the transfer of records;
-Design and implement several applications for electronic exchange of documents: documents are of various types (xCBL, IIF, Camiri, EDI and PDF). Applications are developed with VB.Net, C #, ASP.Net and SQL Server2000 and Web services using the object paradigm and in particular design patterns.
Environment: EDI, VB6, NET, ASP, SQL Server, UML, Use cases, etc.
janvier 2003
A mars 2003
Continuous improvement analyst
à Oceanwide Inc
Lieu :
Canada
Tasks:
-Perform the "assessment" of the existing requirement management process.
-Prepare and conduct surveys with various stakeholders within the company, then compile surveys results using PIID.
-Measuring the existing requirements management process using "CMMI Appraisal Method for Process" class C.
-Suggest a requirements management process based on CMMI requirements management area;
Environment: CMMI, SCAMPI and PIID.
-Perform the "assessment" of the existing requirement management process.
-Prepare and conduct surveys with various stakeholders within the company, then compile surveys results using PIID.
-Measuring the existing requirements management process using "CMMI Appraisal Method for Process" class C.
-Suggest a requirements management process based on CMMI requirements management area;
Environment: CMMI, SCAMPI and PIID.
mars 2001
A septembre 2001
Senior Developer analyst
à BFI - Tunisian Central Bank
Lieu :
Tunisie - Tunis
Main tasks:
Participate in the development of the Hannibal web server that facilitates consulting archived check images online through the search criteria. Besides, participate in the development of "Hannibal-TélécompAdmin" that enables administrator to set the configurations of the whole solution.
Environment: ASP, Visual C + + 6.0, Visual Basic 6.0, Windows NT 4.0, IIS 4.0, SQL Server 7.0, Oracle 8, Visual Interdev 6.0, VB Script, JavaScript
Participate in the development of the Hannibal web server that facilitates consulting archived check images online through the search criteria. Besides, participate in the development of "Hannibal-TélécompAdmin" that enables administrator to set the configurations of the whole solution.
Environment: ASP, Visual C + + 6.0, Visual Basic 6.0, Windows NT 4.0, IIS 4.0, SQL Server 7.0, Oracle 8, Visual Interdev 6.0, VB Script, JavaScript
avril 2000
A mars 2001
Senior Developer analyst
à Proof9
Lieu :
Tunisie - Tunis
Paris/France: design the Xref module that consists in a Visual C++ application that aims to map and reference equity securities that belong to various international actors. So that the user will have a consolidated view of equity securities. This will allow him to optimize his decision process.
Tunisia: develop the Xref Module.
Environment: Windows 2000, Oracle, SQL Server7.0, Fame2.0, VC++6.0, VB6.0, UML, Java
Tunisia: develop the Xref Module.
Environment: Windows 2000, Oracle, SQL Server7.0, Fame2.0, VC++6.0, VB6.0, UML, Java
janvier 1998
A avril 2000
IT Responsible of a Tunisian-Canadian Oil Company
à Maretap S.A
Lieu :
Tunisie - Tunis
-Define in collaboration with other directors, the IT department strategy (define budget, IT projects portfolio, software and hardware acquisition, resource planning, etc.).
-Procurement: participate with the CFO to procure IT needs (acquisition plan, RFP, vendor selection, vendor management, contract administration \[several service contracts with companies operating in petroleum domain\], etc.).
-Manage IT projects. Examples of projects:
-Deployment of the company intranet
-Deployment "Ideas" an International oil and gas venture management software.
-Network and datacenter: migration from a novell network to a Windows NT network
-Workstation replacement: acquisition and replacement of all desktops in the company.
-Year 2K transition and compliance.
-Procurement: participate with the CFO to procure IT needs (acquisition plan, RFP, vendor selection, vendor management, contract administration \[several service contracts with companies operating in petroleum domain\], etc.).
-Manage IT projects. Examples of projects:
-Deployment of the company intranet
-Deployment "Ideas" an International oil and gas venture management software.
-Network and datacenter: migration from a novell network to a Windows NT network
-Workstation replacement: acquisition and replacement of all desktops in the company.
-Year 2K transition and compliance.
septembre 1996
A janvier 1998
Professional trainer and technical coach
à Institut Gaboudia Informatique
Lieu :
Tunisie - Tunis
Professional trainer : training the following (Visual Basic 5.0 VBA, Ms Acess 2.0, SQL Server et Merise);
Microsoft network administrator.
Coach several students.
Environment: Windows NT 4.0, IIS4.0, SQL Server 7.0, Oracle 8, Visual Interdev 6.0, VB Script, JavaScript, Visual C++ 6.0, Visual Basic 6.0.
Microsoft network administrator.
Coach several students.
Environment: Windows NT 4.0, IIS4.0, SQL Server 7.0, Oracle 8, Visual Interdev 6.0, VB Script, JavaScript, Visual C++ 6.0, Visual Basic 6.0.
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