Captain and supervisor in charge (italian restaurant )
Baniyas restaurant management
Total years of experience :14 years, 9 Months
• To hit all financial targets.
• To lead the team on each shift and ensure the company service standards are upheld.
• Escort customers to their tables.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Present menus to customers and answer questions about dishes and make recommendations.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Serve food and/or beverages to customers; prepare and serve specialty dishes at tables.
• Check customers are enjoying their meals and take action to correct any problems.
• Work closely with other team members to ensure excellent service is provided to all customers.
• Take directions and guidance from managers.
• Check customers’ identification in order to ensure that they meet minimum age requirements for
consumption of alcoholic beverages.
• Prepare checks that itemise and total meal costs using the Micros Point of Sales system
• Stock service areas with supplies such as coffee, food, tableware, and linens.
-Great guests and make them feel comfortable.
-Learn menu items and be able to describe them appropriately to guests.
-Take beverage and food orders.
-Deliver beverages and food in a timely manner.
-Check-in with guests to ensure that everything is going well.
-Clear dirty dishes from table.
-Refill beverages throughout the meal.
Deliver guest’s bill and thank them for dining at the restaurant.
-Work with other servers and be a team player.
Welcome customers who enter the restaurant and ensure that they are being looked after by waiters
• Change prices or tax information on menus as per instructions from the management.
• Check bills to see if the correct amount has been displayed and print them out.
• Place printed bills in folders to be presented to customers.
• Answer customers’ questions regarding billed items.
• Process credit and debit card payments and ensure that customers sign receipts.
• Assist waiters and servers during rush hours by packing takeaways and leftovers.
• Count cash in the cash register at the end of each shift and ensure that it tallies.
• Sort, count and wrap currency and coins and arrange for them to be deposited to the bank.
• Ascertain that there is sufficient change available at the beginning of each day.