PMO Coordinator (Dubai Metro Rail Project Expo2020)
Thales
Total des années d'expérience :17 years, 9 Mois
Works closely with the GPMO provide valuable inputs required for project execution effectively and efficiently in line with the contract and schedule.
Follow up with on shore and offshore units for the timely updates as required.
Provide necessary support to the PMO.
Documenting and following up on important actions and decisions from meetings.
Organizing, attending and participating in meetings.
Preparing Project reporting dashboard.
Preparing necessary presentation materials for management when requested.
Preparing the weekly and bi-weekly project progress reports for the management and the client.
Preparing monthly project progress report for management and client.
Coordinating with client regarding submissions and approval.
Highlight the issues and delays to management.
Upload the site progress in the project reporting database.
Ensuring project deadlines are met.
Supervising the document control team.
Manage relationship among corporation as well as contracted suppliers.
Training of new team members on policies and procedures.
Training new team members for SAP program.
Validating purchase orders in SAP for office supplies and equipment’s.
Co-ordinate travel arrangements for senior management and provide backup office administration.
Ensure to operate within common procedures with supervised outcomes and under minimum direct supervision.
Utilize company preferred suppliers to minimize cost and ensures adherence with company travel policy.
Schedule, co-ordinate, and organize events such as meetings, conferences, and departmental activities as needed.
Manage and systematize project development information received from internal clients and subcontractors on an appropriate and approved method for the production tool.
Maintain an appropriate and ordered filing system of all associated credentials received.
Supporting the production tool manager in the preparation, distribution and follow up on activities required for reporting the project development to the customer both internally and externally.
Training and supporting the software encoders regarding the handling of the production tool modules.
Retrieve and summarize Information for the preparation of the weekly project development report as per the approved procedure for the management and the customer.
Coordinating with SAS engineers and subcontractors regarding the reliability of project development information.
Preparation of purchase orders and requisition received from work package managers along with the required attachment and proposals.
Preparing the procurement schedule for both internal and external customers.
Updating the costs and unit prices received from suppliers for SAS systems.
Checking the consistency of manpower time sheets working on project.
Updating the time sheet information and prepare log to be sent to HR for the allocation of cost associated with different cost centers.
Maintain good working relation both internal and external.
To develop strategies for achieving service center targets including Value Added Service, Sales Target and QMS (Quality Management System).
To develop strategies to reduce customer waiting time and improving service standards.
Implement the strategies in line with the policies and procedure to increase the service center sales.
Generating and preparing daily activity reports including sales and administrative activities.
Analysis of customer feedback to improve the service standards.
Resolution of customer complaints by providing optimum solutions.
Ensuring appropriate and professional responses to all complaints, requests and queries received.
Coordinate with the concerned department regarding customer complaints, requests and queries and follow up till completion ensuring satisfaction of customer.
Displaying sound product knowledge of all business products as well as the competitor products.
Training and assisting the newly joined customer relationship officers.
Handling all walk-in corporate customers as per company service standards.
To maintain confidentially regarding customer information.
Design and develop promotional pagers.
Internal departmental coordination.
Responsible for the administrative activities for the service center for achieving the service quality checkups, mystery shopping targets etc.
To manage service center inventory.