Account Manager
NCR
Total des années d'expérience :11 years, 10 Mois
-Responsible for selling solutions and services to secure new opportunities maximizing revenue and profitability and increasing NCR's market share; Execute the sales process by moving new opportunities successfully through the funnel
-The primary focus is on account planning and opportunity planning to grow Financial self-service solution and services business; Targets key accounts at senior and executive levels; Secures funding for future initiatives at the executive level
-Accountable for building relationships with prospective and competitive customers; Key interface in defining customer needs and NCR's ability to meet those needs through Financial solutions; Serve as the liaison between the customer and NCR in regards to issues for new customer escalating any roadblocks to securing the business; Responsible for proposing and closing deals in the above mentioned solutions
-Position is ultimately responsible for direct sales and indirect sales (revenue and orders); Responsible for the profitable sales of NCR solution portfolio products including hardware, software, professional services and Line maintenance; Responsible for attainment of profit goals of the business, whilst maximizing customer retention & delight
-Deploy and execute winning sales opportunities; and accountable for continuous account planning that drives short term and long term growth
-Ensure the timely update of the sales funnel
-Analyze creation of solution offer and proposal development; Articulates solutions in terms of ROI to the client
-Utilize team members including post-sale delivery professional, pre-sale technical professionals, and management to achieve business objectives
- Team recruitment through active and passive methods.
- Interesting product knowledge additionally the terms and conditions for each policy.
- Lead my team: Influential presentations, Training, Unit meetings, Development, Sales production,
Handling objections.
- Manage the team structure.
- Handling the targets, Salaries, bonuses and the challenges.
- Contests planning and motivation sessions.
- Attend the following seminars: NLP training, Business Etiquette with the trainer Milad Hadchiti,
Sales excellence seminar, Radisson seminar with the coach Jean Keyrouz about leadership personality, weekly Monday trainings (Positive attitude, Entrepreneurship experience, Future career....)
- Increase our market share (Valuable achievements).
- Business planning strategies.
- Supervise the sales models in five firms at Tripoli area.
- Discuss briefly about the businesses and the challenges.
- Define the strengths and weakness of the sales field force.
- Present Beneficial Training to sales teams and business owners in terms of sales technicalities.
- Provide the business owners with strategies to implement in their business.
- Direct observation through market visits with sales filed force.
- Submit influential project.
- Advise the salesperson on the methods of developing his skills.
- Sustain, track and update leads, contacts and opportunities using in-house banking CRM.
- Attend the following in-house seminars: Induction program for branches, Business Etiquette, Insurance (Instaprotect), Investment planning, Sales and Service Excellence, E-learning courses.
- Be imaginative and creative in the delivery of customer service.
- Be a team player and contribute in the achievement of goals based on the Key Performance Indicators (Top
Performer).
- Provide constructive and constant feedback on improvement products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
- Increase share of wallets of potential clients to prevent an easy exit.
- Employ the bank CRM for the entire sales processes including: contact management, data entry, filing,
deals closed and look back into historical data etc.
- Demonstrate a high level of expertise for each product line (Kafalat, Iskan, domiciliation, personal and car
loans in addition to the remaining facilities that we provide.
- Attend the following seminars: BANCASSURANCE Mass Product, Najah Education Saving plan, Jana Retirement Saving plan, Housing loan under BDL circular, housing loan, military housing loan, displaced loan, Car loan, Mutual judges of funds housing loan, ISF, Iskan, IT securities, Anti-Money laundering.
- Credit analysis using Equation system.
- Enlarge industry relationships with influencers in our selling points.
- Track all opportunities within our sales region to maximize sales revenue potential (Top Performer).
Trainee: - Plan and research in order to improve Marketing sales department.
- Analyze the product situation in the market (ERP solution).
- Deal with customers and convince them about buying the product.
- Present the product using technology.
- Organize the data through creating valuable database.
- Major GPA: 77 -Internship at MEFOSA Co. -CITI certification. -Google Online Marketing Challenge certificate. - Business plan workshop certificate. - member of the winner group in GLOBSTRAT simulation game (Strategic Management course).