Senior IT Engineer
Solve IT DWC-LLC
مجموع سنوات الخبرة :6 years, 1 أشهر
- Establish and maintain regular written and in-person communications with the client’s executives, decision-makers, department heads, and end users regarding pertinent IT activities.
- Manage IT Engineers to ensure all services are followed based on the service level agreement for each client.
- Project Management and consultancy for all clients in maintenance contract for IT Support Services and Solutions.
- Project Analysis for new client IT infrastructure setup from small scale network to large scale office setup.
- Provide backup and disaster recovery analysis and solution.
- System analysis on client needs before development and then provide technical insights on the system after and during implementation.
- Provide functional and technical consultation on Odoo ERP.
- Assist clients on creation of their IT policies that will fit their company policy and make sure IT security is prioritized.
- Provide advance level of IT Support, Maintenance and Setup (Network, Systems, Servers, Software, Hardware) Cisco | Sonicwall | Fortigate | Dell | HP | Synology |
- Proficient in IT Security Methodology and Implementation.
- Keen in IT Audit processing and evaluation.
- Advising new businesses on formation of IT infrastructures and systems, drafting privacy policies and structuring the IT to abide with the company needs.
- Comprehensive database management and server management.
- Handling multiple client with different business functions for technical support and IT projects
- IT project planning related to networking, servers, disaster recovery, cloud solution and security solutions
- Execution of the planned project and managing outsourced personnel on the assigned task
- Coordinating with the hardware or software vendors for the requirements of each client or project
- Network Installation, configuration & maintenance (switch/router/firewall/cabling)
- Install, configure & maintain AD/DC, VPN, SQL, terminal, file & print server
- Server migration and/or transitioning from physical server to virtualization environment
- Telephone system installation & maintenance (PABX/VoIP & phone extensions)
- Handling multiple companies under annual maintenance contract for technical support
- Doing regular checkup on clients, servers on network connectivity and performance
- Coordinating with the client’s vendor for their ERP system when internal issues occurred
- Regular documentation of the events and status of the technical issues encountered
- Having a monthly conference call with clients’ main office for a monthly technical reports
- Maintaining server and client computers optimize and updated for better performance and security
- Create new email address for new employee/s or requesting their head office to do it
- Creating new user in the AD/DC server & assigning it for its specific purpose
- Setting-up recommended software & email on the employee’s computer
- Managing inventory of all the IT equipment and software of the handled companies
• Equicom Savings Bank (March 2013 - December 2013)
IT Network and Hardware Support Associate (Jr. Network Administrator)
• Task to handle, troubleshoot, and repair all hardware and network related issues from the head office and to all other branches.
• Projects Implemented (VOIP implementation, Network Infrastructure Full Upgrade)
• Servers Implemented (PABX Server, Antivirus Server, DHCP Server, CCTV server, Proximity Server)
• Networking Equipment (Fortigate Firewall, Cisco Catalyst 2960, Cisco 1941 Series, D-Link, Netgear, Lynksys)
• Handles all concern with Network Switches from troubleshooting, configuration and VLANs to be added to Static IP address to be used.
• Handles all concern with PABX server from SIP, QOS, and Trunk Hunting to configuration of IP Phones. Also handles CCTV Management and Monitoring
• Able to take on both hardware and network task for the company.
• Part of the Helpdesk Team that is task to Support Agents in Advance troubleshooting which includes PC or Laptop hardware support and system software support.
• Provide Tier 3 problem determination on problems reported by end-users.
• Handle Severity escalations from Tier 2 Agents and also mentor or supervisor calls. Escalations include support for PC optimization / recovery, router configuration, network solutions, and technology consultations with the use of remote assistance or call walkthrough.
• Multitasking skills (Supporting 1 Agent on phone and 2 agents on chat)
• Task to Support Inbound Clients in their DSL High Speed Internet connectivity issues
• Performing technical troubleshooting, maintenance, and setup of hardware or software. Configuration of email clients and web mail. Security software installation and threat clean up.
• Assist end-users in resolving the problem by guiding end-users on possible solutions.
College AMA Computer College Lipa Campus 2005 - 2012 Ayala Highway, Balintawak, Lipa City B.S. Information Technology
Philippine Military Academy 2004 - 2005 Fort Del Pillar, Baguio City (1st Year Bachelor in Science) Honorable Discharge