Bayt.com

كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
Adriane Fred Puno, CUSTOMER SERVICE EXECUTIVE

Adriane Fred Puno

CUSTOMER SERVICE EXECUTIVE·Al-Futtaim Group – Hertz Car Rental (WeSource)

الإمارات العربية المتحدة

بكالوريوس, Advertising And Public Relations

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 8 أشهر

CUSTOMER SERVICE EXECUTIVE

أكتوبر 2025 - أبريل 2026

Al-Futtaim Group – Hertz Car Rental (WeSource)

دبي، الإمارات العربية المتحدة

أكتوبر 2025 - أبريل 2026

• Managed vehicle rental transactions, reservations, customer verification, and contract processing.
• Handled customer inquiries, complaints, extensions, and escalations through phone, online, and face-to
face channels ensuring high service standards, customer excellence.
• Maintained accurate customer records, finance documentation, and operational reports while driving
revenue through upselling, customer engagement and promoting additional services.
• Coordinated with operations teams for vehicle delivery, pickup, damage reporting, overdue recovery and
compliance procedures in accordance with Dubai Police and RTA regulations.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

GUEST SERVICE SUPERVISOR

فبراير 2019 - أبريل 2024

Carnival Cruise Line

فلوريدا، الولايات المتحدة

فبراير 2019 - أبريل 2024

• Supervised front desk, guest services and cruise operations, ensuring seamless guest experiences, onboard
event coordination, and compliance with operational and safety standards.
• Led scheduling, training, coaching and performance managemnet for guest service team, increasing staff
efficiency by 30%, reducing turn over by 25% and fostered high performance, customer-focused culture.
• Managed guest concerns, VIP requests, escalations, onboarding documentation, cash handling and daily
administrative tasks, contributing to a 90% customer satisfaction rating while protecting brand reputation.
• Coordinated with logistics providers, port authorities, internal departments, US Customs and Border
Protection, and Hellman Worldwide Logistics to ensure smooth operations and regulatory compliance.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

BUSINESS OWNER / OPERATIONS SUPERVISOR

يناير 2020 - أكتوبر 2023

YourMajestea Milktea

Cavite City، الفلبين •هجين

يناير 2020 - أكتوبر 2023

• Managed daily operations, inventory, procurement, budgeting and staff supervision.
• Handled recruitment, training, scheduling, and customer service management.
• Implemented targeted marketing increasing sales by 35% and reduced cost by 30% through innovative
data-driven decisions and streamlined operations that improved repeat business.
مجال الشركة:
المطاعم وخدمات الطعام

GUEST SERVICE ASSOCIATE

يونيو 2016 - فبراير 2019

Carnival Cruise Line

فلوريدا، الولايات المتحدة

يونيو 2016 - فبراير 2019

• Optimized check-in/check-out and guest workflows, reducing wait times by 30% while delivering
personalized support for customer complaints, reservations, billing inquiries, and onboard services.
• Increased revenue and onboard sales by 20% through upselling tours, reservations and guest packages.
Drive a 15% increase in bookings through special events and promotions.
• Processed payments, billing adjustments, and account transactions accurately while implementing guest
feedback to improve the overall service quality and guest experience.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

SENIOR CUSTOMER SERVICE EXECUTIVE

أكتوبر 2009 - نوفمبر 2010

AEGIS PeopleSupport

Makati City، الفلبين

أكتوبر 2009 - نوفمبر 2010

• Managed customer accounts, accurate validation, billing inquiries and payment processing.
• Provided Level 1 technical support, maintained accurate case documentation and collaborated with internal
teams to implement service, process improvements and resolved customer concerns efficiently.
• Supported retention campaigns and sales through upselling efforts to improve customer loyalty reducing
cancellations by 30% and increased the revenue by 15%.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Polytechnic University of the Philippines

يناير 2009

يناير 2009

بكالوريوس، Advertising And Public Relations

الفلبين

Skills

Optimistic
Expert
Optimistic
Expert
Flexibility
Expert
Flexibility
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Team Management
Expert
Team Management
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
COORDINATING
Expert
COORDINATING
Expert
HOSPITALITY
Expert
HOSPITALITY
Expert
QUICK LEARNING
Expert
QUICK LEARNING
Expert
PROFESSIONALISM
Expert
PROFESSIONALISM
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Expert
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Expert
OFFICE MANAGEMENT
Expert
OFFICE MANAGEMENT
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Banking
Expert
Banking
Expert
Call Center
Expert
Call Center
Expert
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Customer Care
Expert
Customer Care
Expert
Accounting
Expert
Accounting
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Secretarial
Expert
Secretarial
Expert
Front Office
Expert
Front Office
Expert
Receptionist
Expert
Receptionist
Expert
Data Entry
Expert
Data Entry
Expert
Administrative
Expert
Administrative
Expert
Hotels
Expert
Hotels
Expert
Hotel Management
Intermediate
Hotel Management
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER COMMUNICATIONS MANAGEMENT
Intermediate
CUSTOMER COMMUNICATIONS MANAGEMENT
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL EFFECTIVENESS
Intermediate
ORGANIZATIONAL EFFECTIVENESS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
LEASE CONTRACTS
Intermediate
LEASE CONTRACTS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate

اللغات

التاغلوج

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
LEAD Module 2: Ethical Leadership
Crisis Management and Human Behavior
Shipmate Mentor Program
Setting the Stage: Management Skills Course
Certified Customer Experience Professional
Crisis Management and Human Behavior
Shipmate Mentor Program
Setting the Stage: Management Skills Course
Certified Customer Experience Professional
Crisis Management and Human Behavior
Shipmate Mentor Program
Setting the Stage: Management Skills Course
Certified Customer Experience Professional
LEAD Module 1: Manager as
LEAD Module 2: Ethical Leadership
Shipboard Care Team Training
Crisis Management and Human Behavior
Shipmate Mentor Program
Setting the Stage: Management Skills Course
Certified Customer Experience Professional
Certified Customer Experience Professional
Certified Customer Experience Professional
VCourse.org
May 2025
عرض الشهادات

الهوايات والاهتمامات

Team Leadership

• Team Leader of the Month – Carnival Radiance, Jan 2023 • Be the Difference Award – Carnival Fleet Guest Services, 2019 • Team Member of the Month – Carnival Imagination, 2016 • Best PACMAN Rating Awardee – Experian Account, Manila, 2010