Personal trainer
Freelancer
Total years of experience :22 years, 11 Months
Design and implement personalized exercise program to help the clients achieve their fitness goals. Ensure the safety of all clients by making sure their posture is correct. Explaining to the clients the benefit of each exercise and what to expect of it. Advise on common sports and exercise related injuries. Conducted monthly fitness assessment.
•Disbursement of checks for agency expenses.
•Organization of fiscal documents.
•Assist in preparing contracts and sales proposals for customers.
•Manage the relationship between client and supplier to ensure product
meets their expectations.
•Delegate and organize resources to complete assigned and requested
projects.
•Control inventory, handle logistics and interviews.
•Ensure staff complies with established rules and regulations.
•Supervise, direct and monitor of personnel to ensure customers are
provided with the best service according to the company philosophy.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Extensive presence in the departure and arrival sections of Terminal 1 in Dubai International Airport.
• Allocate duties, issue coupon books, validate hourly revenue sheets, ensure availability of trolleys and update the Porterage Service Sales Report (PSSR).
• Monetary responsibilities in ensuring collected cash is managed and handled properly, then deposited at the end of every shift.
• Ensure records are filed for a maximum of 90 days before destroying confidential matters.
• Trained new and current employees from various departments on airport customer service operation methods.
• Took part in the recruitment and selection process for baggage loaders and conduct their annual appraisals.
• Displayed 100% customer service at all times.
• Temporary placement in the Cancellation Department at Dubai International Airport.
• Take over from previous shifts and verify receipt serial numbers and tally denominations.
• Regularly reviewed and updated the logbook and ensured authorized signatures were present.
• On-going site inspection and floor management.
• Followed up with loading team leaders (LTL), dispatchers and interline area to fulfill service duties.
• Tracked and reconciled all records for customers with missing baggage and ensured regular follow-up.
• Displayed 100% customer service at all times.
• Handled all incoming calls and requests from the cockpit, service agents and customers.
• Collected all requests and implemented actions that were deemed priority.
• Made sure all requests were followed through until completed.
• Filed all incoming requests and telexes for reference and documentation.