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Adickson Enrique Cabrera, Bilingual Customer Care Specialist

Adickson Enrique Cabrera

Bilingual Customer Care Specialist·Maisons du Monde

France

Master's degree, Master of Business Administration (MBA)

Work experience

Total years of experience: 6 years, 5 months

Bilingual Customer Care Specialist

July 2017 - December 2017

Maisons du Monde

France

July 2017 - December 2017

Customer care specialist for the Spanish, French and European markets. Accountable for managing customer inquiries and complaints and for providing appropriate solutions towards customer satisfaction.
Company industry:
Interior design
Job role:
Customer Service and Call Center

Entrepreneur

June 2015 - May 2016

Self-employed

France

June 2015 - May 2016

Business project in the catering industry
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Distribution Center Manager (3PL)

June 2013 - October 2014

Riospa Logistics, C.A.

Venezuela

June 2013 - October 2014

Manager of a 3PL warehouse dedicated to store client’s inflow of imported finished goods and their shipping to different retail stores countrywide. Primarily responsible for managing all inbound and outbound operations and for supervising warehouse personnel as well as HSE compliance.
Company industry:
Warehousing
Job role:
Management

Freelancer

December 2011 - November 2012

Self-employed

France

December 2011 - November 2012

Main services offered: consulting in marketing strategies, administration and financial analysis for small local businesses; documents translation; private Spanish lessons (tutoring); distribution of commodities (from pharmaceutical wholesalers to independent retail pharmacies).
Company industry:
Other Business Support Services
Job role:
Consulting

SAP Project Operations Specialist (SD, PP & BW Key User)

February 2008 - June 2009

Damco (A.P. Moller Maersk Group)

Venezuela

February 2008 - June 2009

Functional consultant (operations modules) for firm’s SAP implementation project in Venezuela. Primarily responsible for: master data configuration; execution of business process trials before go-live; delivering end-user training on relevant modules and master data management; supporting senior management on reporting (BW); providing assistance to other firm’s ongoing projects in Honduras and Uruguay. Other working missions: Panama, Peru and Mexico.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Information Technology

Ocean & Air Freight Operations Analyst

July 2007 - February 2008

Damco (A.P. Moller Maersk Group)

Venezuela

July 2007 - February 2008

Mainly accountable for: overseeing all ocean (LCL and FCL) and air freight shipments serving the station, in close coordination with carriers and other logistics providers; production and gathering of transport documents (B/Ls, AWB etc.) required by customs procedures; providing customer support; billing process; reporting.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Logistics and Transportation

Junior Analyst

February 2006 - July 2006

VEPROX

Venezuela

February 2006 - July 2006

Research on market opportunities and trade regulations in Andean countries for Venezuelan oil-related exports. Impact assessment of Venezuelan new foreign policy in the region and free trade agreements being negotiated among the United States, Colombia and Peru (2006).
Company industry:
Oil & Gas
Job role:
Marketing and PR

Education

Universidad Carlos III de Madrid

December 2010

December 2010

Master's degree, Master of Business Administration (MBA)

Spain

Full-time international program accredited by the Association of MBAs (AMBA). Average final grade 8 out of 10. Final Business Plan/Project graded 8.8 /10 . Multicultural group of colleagues: North America, Latin America, Europe, India, Middle-East, Taiwan and Australia.
View attachment

Universidad Central de Venezuela

December 2006

December 2006

Bachelor's degree, International Relations (International Commerce)

Venezuela

View attachment

Skills

Logistics
Expert
Logistics
Expert
International Transport
Expert
International Transport
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
International Commerce
Expert
International Commerce
Expert
MS PowerPoint
Expert
MS PowerPoint
Expert
MS Excel
Expert
MS Excel
Expert
MS Word
Expert
MS Word
Expert
MS Outlook
Expert
MS Outlook
Expert
SAP R/3 (SD, PP,BW)
Expert
SAP R/3 (SD, PP,BW)
Expert
International Commerce
Expert
International Commerce
Expert
Project Management
Intermediate
Project Management
Intermediate
International Transport & Logistics
Expert
International Transport & Logistics
Expert
Master Data Management / Databases
Expert
Master Data Management / Databases
Expert
Logistics
Expert
Logistics
Expert
International Transport
Expert
International Transport
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert

Languages

English
Expert
French
Expert
Spanish
Native Speaker

Memberships

Venezuelan Red Cross

Volunteer

March 2001

Training and Certifications

Certifications
SAP Super User training
Feb 2008 - Mar 2008

Hobbies

  • Cinema