Aeron Hernandez

-International (Tier 2 agent, Technical Support)
-Responsible in taking calls and assisting customers with their Accounts,
Bills, Technical Issues with Services and Devices.
-Helped customers explain their bill, troubleshoot devices, and manage their
phone services
-Have passed metrics consistently

(Telecommunications, Financial Account,
Sales)
-Responsible for taking calls and assisting customers with their accounts
such as bills, account plans, account information, ordering products, tracking
deliveries, and device troubleshooting to some extent.
-Have always successfully passed VOC metrics consecutively.