آفاق أكرم

Managed Egaragi Mobile App operations to ensure seamless
user experience.
Resolved technical issues, monitored app performance, and
troubleshot user inquiries.
Updated content within the app including images, videos, and
promotional material.
Led App update execution ensuring minimal downtime.
Analyzed user behavior and performance metrics for continuous
improvement.
Ensured compliance with data protection protocols.
Collaborated with marketing, development, and support teams.

Supervised and trained call center agents, improving
productivity and service quality.
Monitored KPIs, conducted performance evaluations, and led
coaching sessions.
Managed a high volume of customer calls and inquiries across
multiple channels.
Resolved customer complaints and escalated complex issues
when necessary.
Maintained customer records, processed orders and service
requests.

Conducted outbound sales calls promoting Telenor's
products.
Exceeded monthly sales targets consistently.
Utilized CRM system for lead management.
Addressed customer queries and objections
professionally.
Collaborated with the sales team to execute effective
campaigns.
Actively participated in sales training to enhance skills.
Maintained knowledge of industry trends and
competitors.

Handled inbound customer queries professionally via phone,
email, and chat.
Delivered accurate information, resolved complaints, and
maintained satisfaction.
Processed customer service requests and maintained detailed
records.