Afeefa Taranum

- Managed 100+ content update requests annually for learning platforms and
knowledge bases.
- Implemented content changes from stakeholders, SMEs, and business teams,
reducing content discrepancies by 20%.
- Ensured all learning content aligns with writing guidelines to improve user
engagement and comprehension.
- Applied editing, proofreading, and content management expertise to maintain
high-quality training materials and support enterprise learning initiatives.

- Increased 7% efficiency in creating technical documents like manuals and
guides, with 35% more collaboration with internal teams.
- Improved the organization of the content in the technical documents, like user
manuals, release notes and help documents, by 10% by converting the
documents into a systematic HTML file to make it understandable for the clients.
- Documented 2 customer-facing technical documents for one product to ensure
the user-friendliness and accuracy.

- Collaborated with 4+ clients to create long-form documents and white paper
content.
- Increased social media presence of brands by 15% and received positive feedback
for content and graphics.
- Mentored 7+ newly hired writers in the research and writing process.

- Launched email campaigns and succeeded with an open rate of 7% in targeting
international clients.
- Collaborated with engineers to develop customer-facing documents and ensure
timely submission on the platform.