Sales Coordinator/Admin
At World Real Estate Development
مجموع سنوات الخبرة :10 years, 2 أشهر
• Processing & receiving cheques from tenants, security deposits and Ejari fee.
• Issuance of receipts, keep track of security deposits & other maintenance jobs.
• Complain receiving, following up & reporting to Operations Managers.
• Receiving calls from tenants for maintenance jobs, Job cards, Job tracking
• Keeping track of utilities bills & maintenance purchases.
• Preparation of payment approval forms based on provided quotations from Purchase Manager & Maintenance Supervisor & follow up with accounts team for the payments of these purchases.
• Tracking of purchases for At Café LLC Project in DIFC & making statement of account request to Finance for suppliers e.g. Falcon Pack, Espresso, and Al-Ahli General Trading etc.
• Following up with clients for bounced cheques and cheque replacements.
• Compiling documents from tenants, e.g. Emirates ID, Visa, Passport etc for documentation & compiling lease documents from leasing team Ejari, Tenancy contract, lease approval form and authorizations.
Responsible for the development and implementation of sales strategy, in alignment with Company’s objectives (NSR, Gross Margin, etc.), and management of the Key Account customer relationship on an ongoing basis, such as McDonald’s, Subway & Hardee’s. Moreover, responsible for all the relevant Accounts Receivables & Payable. This position was also custodian of Business Planning & management of “Direct Marketing Expense (DME) budget” for onward spending at Key Accounts.
JOB RESPONSIBILITIES
• Managing Key Account portfolio of 1200 clients with 100M annual budget including Financial Evaluations and processing of all key accounts payments & discounts.
• Tracking all DME & ensuring that DME is in accordance with the allocation of Company’s budget.
• Assembling TRN of sales invoices for calculation of VAT return on quarterly & annually basis including analysis of VAT collection from consumers.
• Monitoring of Key Accounts Receivable & Payables and credit limits. Ensuring that all the credit key accounts including NKAs (National Key Accounts) make payments to the company as per their trade terms and closely monitor the periodic AR reports and take timely appropriate action in line with company’s credit policy against delinquent accounts.
• Viable Business Planning of sales target achievements & settings, DME payments and total number of weighted conversions on yearly basis.
• Assisting Sales Mangers in assigning the Monthly & Daily sales targets of Key Accounts while keeping track of sales volumes and notifying respective team in case of any abnormal change.
• Managing operations & custodianship of Post Mix machines (Fresh Coke) for internal & external customers.
• Pursuing high potential accounts and opportunities through profitable agreements with customers and ensuring its compliance & sanctity.
• Aligning NKA Trade Promotions with Finance & sales team and organizing approvals.
• Working in close coordination with company with Company’s Channel Key Account Team for channel wise & category wise project executions and improvements.
• Preparing expense & payment analysis and resolving in case of any variances
ON JOB ACHIEVEMENTS
• Won “Key Accounts Business Planning Champion” award - best budget planning, cost saving & executions throughout year 2015 to 2018.
• 99% AR Recovery in the closing of year 2015 to 2017.
• Significantly reduced the number of non-performing outlets/customers from 460 to 18 in over a two year period (2016-2017).
• Proud member of “Rahim Yar Khan Eagles CCI Pakistan” team which won the title of First Runner up Coca-Cola Pakistan Execution Cup 2017 against 13 territories within Pakistan.
• Won “Best supporting role to Commercial Sales 2017” award by Territory Commercial Manager (TCM).
• Won “UNSUNG Hero 2016” award by Commercial Director
ON JOB SUPPORTING PROJECTS
-Distributor Stock Reconciliation
Conducted visits to Coca-Cola distributions for midyear and annual stock count and compiled reconciliation reports which also included International Safety Index Audit reports.
-Amortization Planning
Supported Operations Finance Manager (OFM) in the amortization planning of DME full year expense by taking initiative of documenting a monthly forecast of amortization.
Management of day to day operations of the help-desk by working closely with faculty, staff and students to fulfil their unique needs & queries of each school while striving for best customer support. Moreover, responsible for group based trainings of students and staff for optimized usage of Sakai Learning Management System (LMS), Oracle PeopleSoft Campus (aka Zambeel) and MS office.
ON JOB ACHIEVEMENTS
•Managed IST help-desk & provided customer services to more than 5, 000 customers, which also included the operations and schedules of the Student Computer Labs including almost 500 desktop computers.
•Successfully verified and updated Asset Inventory databases comprised of more than 3, 500 desktop computers & laptops. These assets supported approximately 3, 000 staff & faculty members and also fulfilling the needs of Student Computer Labs.
•Performed emergency problem solving & crisis management in the absence of relevant tech team members especially during night shifts.
•Consistently met the target Service Level Agreement (SLA) for complaint resolution - resolution within the 48 hours of lodgement.
Supported to ‘Web Design and Development Team’ with Web Content Development of LUMS official website.
Board Topper and was awarded by distinction scholarship from Minster Punjab.
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