احسن عفان

- Data Center for New Office IT Setup.
2- Data & Voice 150 Pulse Node with Cat 6 Cable and Fiber optic cable.
3- 24/7 online support.
4- IT Support Ticket System.
5- NMS Monitoring Server and Networks.
6- International Call Centre environment.
7- Access control System.
8- Backup System DR.
9- Microsoft 365 setup.
10- Active directory moving to Microsoft Azure.
11- Web Application.
12- Video Conferencing Polycom.
My other tasks included:

Expertise
• Network Architecture
• IT Infrastructure Management
• Secure IT Infrastructure development
• Maintaining datacenter infrastructure
• Staff Management
• IT Operations Budgeting
• SLA / OLA
• Performance Evolution
• Network & system Security
• Networking LANs, WANs, VPNs, Routers, Firewalls/IP
• Routing, Static, Dynamic
• Cisco Layer 3 Catalyst Switches
• Voice-Over IP (VOIP)
• Linux Servers
• POP Server, SMTP Server, Proxy Server, SAMBA server, DNS Server, Iptables. Zimbra, Qmail, Exim, cPanel Hosting
• Microsoft Technologies
DHCP Server, DNS Server, IIS Web Server, Active Directory, Hyper-V, RDP, WSUS, DFS, TMG, Lync
• Microsoft Platform
• MS Office 365
• Anti-Virus
• HP Servers/SAN
• EXSi / VMWare
• Cloud infra-structure, Network
• NAS
• NMS Monitoring
• 24/7 Online Support
• Video Conferencing
• ITIL Standards
• Backup System DR
• Web Application
• Access Control System
• CCTV System
• HIPAA
• IT audit

Managing all information flow between multiple departments and transnationally.
 Consulting with the implementation of the latest technological advancements in
o Finance and Accounting Sector
o Medical Billing and analytical systems
o Resource Allocation and BPO solutions
Providing strategy based solutions directed towards reducing organizational expenses, human
error and logistical implementations.
• Reduce annual IT costs, by applying new technologies and control metrics aligned with company strategy.
• Manage the support operation to provide tangible value of the business operations of the company.
• Issues regular written business status and operating measurements reports to respective shareholders.
• Installation of multiple video-conferencing equipment in various location and offices and reduced cost of telecommunication by campaigning usage of alternative communication such as video-conference and Lync to contact internal and external users.
• IT Policies, standards, procedures that supports the effort of other departments within the company.
• Ensuring technologies and systems availability, establishing disaster recovery or contingency plans to assure business continuity.
• Ensure IT Projects Management.
• Follow standards of ITIL & ITSM.

Currently I am leading a team of network engineers and system administrators who are responsible for monitoring the work efficiency of the team members serving in-house and client requests. I also coordinate with the procurement department and the other managers for the resource requirements of different departments. Added to it I also forecast and keep in reserve the most commonly used IT equipments while maintaining and upgrading the IT infrastructure and inventory.
Current Project:-
1- Data Center.
2- LAN 150 Pulse Node with Cat6 Cable and Fiber optic cable.
3- Wan connectedly different vendor build up BGP environment.
4- Call Centre.
5- Fire Alarm.
6- CCTV System.
7- Access control System.
8- Public Address System.
My other tasks included:

 As a member of the senior management team, make a constructive and effective contribution to the formulation of the company’s key business and service objectives and formulate and progress IT and IS strategies that allow the company to achieve those objectives;
 Plan and manage day-to day IT operations for company with 100 Plus employees, including budgeting, forecasting, and professional development of technical staff.
 Maintain an oversight of all IT and IS projects ensuring that compatibility and integration issues are taken into account and, as a member of the project steering group, be responsible for the monitoring and control of all IT-led projects within the company;
 Control the operational costs of the IT department, including the preparation, submission and monitoring of operational budgets that meet prevailing objectives and constraints;




 Ensure that IT and IS systems, infrastructure and stored data are secure against internal and external threats and position effective and appropriate measures for risk management and information security;
 Responsible for the implementation and testing of IT and IS business continuity to support the organization’s business continuity plans;
 Manage department staffing, including resource planning, recruitment, professional development, appraisal and disciplinary actions to provide a resilient and responsive support team that provides the specified service levels to the organization’s users and the required skills for the technical support of the solutions in use. .
 Management of I.T. operations through LAN / WAN including designing, deploying, managing,
 Diagnosing, troubleshooting and providing support to highly sensitive infrastructure where 24/7
 Operations.
 Install and maintain multiple VMware ESX / ESXi environments on geographically remote Datacenters
 Migration from a web hosted email provider to Microsoft Exchange 2010, Zimbra, Qmail and Exim.
 Setup & managing Exchange Server 2010, Zimbra, Qmail and Exim.
 Managed Business Continuity, Disaster Recovery Planning & IT Policies for overall Systems in
 ARPATECH.

Network Monitoring and Management Systems
★ MRTG, IP Monitor, Solar Wind, What up Gold, Nagios, PRTG and Spice works.

Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
Establish and perform maintenance programs following company and vendor standards.
Ensure timely user notification of maintenance requirements and effects on system availability.
Investigate, recommend and install enhancements and operating procedures that optimize network availability.
Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
Configured IPSEC VPN tunnels between PIX and other non-Cisco endpoint devices.
Maintenance of existing Anti-Spam and anti-virus systems and the setting of new Anti-Spam policies.
Designed, built and implemented Windows network infrastructure and Linux.
Configured and maintained LAN / WAN environment based on Cisco routers, switches, Windows and Linux environment.
Defined and enforced network security policies and procedures.
Defined standards and procedures for information and technology systems.
Managed Entire Team of Network and customer Support.
Document network problems and resolutions for future reference.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
Other duties as assigned.
★ Blade Server / SAN.
★ Nation wide Network Connectivity in over all Pakistan.
★ Anti-Virus.
★ Bandwidth Distribution Policy.
★ Email Migration IBL Group.
★ Data Centre Restructuring.
★ Server Management IBL Group.

Full life-cycle management (define, design, develop, deploy) for various projects relating to the upgrade and ongoing Maintenance of the corporate voice/data networks infrastructure.
Enterprise data Center and Telecommunications Management.
Designed, built and implemented Windows network infrastructure and Linux.
Configured and maintained LAN / WAN environment based on Cisco routers, switches, Windows and Linux environment.
Defined and enforced network security policies and procedures.
Implemented and maintained real time monitoring of router, and server health.
Created and implemented disaster recovery policies and procedures.
Defined standards and procedures for information and technology systems.
Managed Entire Team of Network and Support.
IP Management and Bandwidth Management.
Managed Linux based Hosting Server (www.hostacy.com)
Configuration of Cisco Routers 2500, 2600, 3600, 7500 etc,
Frame Relay, Static, Knowledge of Dynamic routing, & Policy Routing.

Network documentation experience using MS Visio or similar tools.

Installed, Configured, Maintained and Troubleshooted services of Red Hat
Linux/ Centos (POP Server, SMTP Server, Proxy Server, SAMBA Server, FTP Server, DNS Server, MRTG Server, Apache Server and DVB Receiver).

Installed, Configured, Maintained and Trouble shooted Microsoft Windows (DHCP Server, DNS Server, ISA Server, Active Directory and Web Server).

Worked on ISP Project using Linux v.7x.
Used Linux as an Internet Gateway, Router, Firewall and Proxy.
Implemented Distributed System in Linux.
Daily maintenance and problem resolution of operating system patches and software.

Configuration & maintenance of internet connections like dial up and ISDN.
Network and local printer mapping to the user computer and updating drivers.
Performs related work as assigned by the Network Manager.

Support different customer and look after internal intranet Extranet/internet from satellite Internet delivery system for super fast inter downstream.