IT Engineer
ADCB Bank
Total years of experience :16 years, 1 Months
IT issues to the IT Manager where necessary
•Responsible for managing backups and tape rotation
•Diagnose and resolve technical issues
•Undertake small to medium-sized IT projects as instructed by the IT Manager
•Support project managers in change initiative projects to ensure timely IT deliverables.
•Provide desktop and server support
•Troubleshoot and resolve remote system issues through remote desktop protocol and sccm
•Support and maintain MS Server/Desktops and MS Exchange
•Setting up and configuring new laptops and desktops
•Install authorised software to laptops and desktops
•Ensuring security and upgrades are applied and kept up to date on desktops and laptops
•Antivirus installation to all desktops and laptops
•Reporting faults and maintaining logs on servers, desktops and laptops
•Completing internal user moves including phones
•Patching of network and phones
•Making of Cat 5 e network cables were necessary
•Ensure all logs for equipment and users are maintained
•Installing authorised software to core servers
•Creating purchase requisitions for IT hardware/software
•Ensuring all software purchased licensing is recorded and maintained
•Setting up new users and disabling expired accounts in accordance with HR requirements
•Providing support for MAC and PC
Key Responsibilities
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•Handling remedy requests through the Tayseer remedy software.
•Monitoring and maintaining computer systems and networks.
•Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
•Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
•Providing support, including procedural documentation and relevant reports.
• Supporting the roll-out of new applications.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritising and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
• Testing and evaluating new technology.
ACCOMPLISHMENTS
•Successfully completed the VDI project bank wide.
•Upgraded all the desktop and laptops in the bank to Windows 7 operating system.
•Played important role in testing and upgrading various banking application.
•Handled more than 500 users and one of the main branch of the bank in Dubai region.