Ulster Bank HR Manager (Restructure)
Natwest Banking Group
Total years of experience :15 years, 11 Months
• Managed HR restructuring projects at Ulster Bank, overseeing an average of 12 monthly projects impacting approximately 600 employees, ensuring fair outcomes and efficient complaint resolution.
• Conducted interviews for potential employees for various roles within HR setting and for wider business.
• Applied Management Information analysis to inform and direct business decisions during the restructuring process.
• Collaborated with stakeholders at all levels using agile methodologies, maintaining confidentiality during large-scale redundancy projects.
• Cultivated and managed relationships with Human Resource Consultants, leading contracting calls, and facilitating workshops to gather restructuring data.
• Designed and delivered upskilling sessions on processes, policy, and legislation changes, ensuring alignment with business objectives and the redundancy policy framework.
• Demonstrated adept leadership in executing meticulously planned projects across diverse business units, aligning with corporate objectives and monitoring performance deliverables
• Supported the design and implementation of best practice policies, enhancing the colleague experience, while collaborating with policy and risk teams to analyse business impact.
• Conducted quality assurance checks on teamwork, provided detailed feedback, and supported colleagues in completing tasks related to restructuring.
• Prepared monthly payroll and augmentation reports, compiled reconciliations, and served as a key referral point for escalations related to pay, benefits, pensions, tax, and maternity.
• Managed customer escalations with empathy, identified root causes of complaints, and ensured accurate logging, while also recruiting and updating employee records on the bank software system.
• Spearheaded UCAN Centre initiatives for employment and financial advice, elevating the quality of life in a deprived local area.
• Identified and addressed community issues, fostering unity to combat social inequalities.
• Actively managed Place Based Integration (PBI) projects, ensuring confidentiality and efficient information sharing with government agencies.
• Conducted candidate interviews and provided essential training to support community development.
• Led financial management, ensuring streamlined cash flow for operational efficiency.
• Established robust connections with agencies, including Police, Environmental Officers, NHS, and Social Services.
• Certified First Aider and Fire Warden, logging incidents and maintaining compliance with CHSH department protocols.
Early Years Practitioner
• Provided attentive care for infants and children aged 6 months to 8 years.
• Ensured a secure, supportive, and encouraging environment for optimal development.
• Executed engaging activities aligned with Early Years Foundation Stage Standards, contributing to child learning.
• Meticulously planned and implemented diverse initiatives to support childrens development.
• Demonstrated a warm and positive approach with a wealth of creative ideas.