Afifah Rafique

In Credit Operations
- input of credit applications
- Recheck applications after upload on system
- Handle issues of post production of credit card
- Handle email requests and queries

In CPV team
- creation of customer identification no
- handle contact point verification
- handle central bank check on approved applications

- To make description of items received using MS Excel format or ERP
- To coordinate with warehouse team for any stock updates
- Quality check other team members for any description errors

- Handling daily returns from courier
- Handling cancelled/excess orders
- Printing and lableiing bar code for all items
- Check stock through ERP

• Clearing cards status which goes under exceptions (ie. Production error) and follow up with technology and/or embossing dept for its successful production.
• Preprocessing of applications received for loans/ credit cards.
• Given training to new staff for initial processing of applications.
• Assisted analysts/ team leader for any UAT testing for system changer or new product launch.
• Handling requests sent by different segments of bank for supplementary and e cards or any production error of credit cards.
• Data entry of supplementary, e-cards, branch loans and corporate cards.
• Approving supplementary cards.
• Verification of customers.
• Updating MIS for inflow of loan applications on daily basis.
• Activation and deactivation of sale agent codes.
• Updating Risk Level for high profile and self employed customers.
• Performing central bank check on applications.
• Also worked as Cards Delivery clerk handling production of credit/debit cards, dispatching and follow up with courier and customers of cards and stock checking on monthly basis.

- Preparing Project Timeline
- Designing the website layout
- Timely coordination with the client
- Completion of website as per timeline
- Registration of domain name
- Hosting the site

• Office management (incld. drafting letters/memos, update database, handing filing, assisted HR in appraisals)
• Office assets control.
• Stationary management and Misc. expense / pitty voucher handling
• Also handled website updation, project report presentation on part time basis.
• Scheduling and preparing minutes of meeting