Restaurants system software support supervisor
Amer Group
مجموع سنوات الخبرة :20 years, 10 أشهر
• Responsible on Amer Financial Department helping in Micros report, receive sales data from micros and ensure that every needed is fixed.
• Use crystal reports and edit by Sybase central.
• Served as operating system expert, providing technical support for entire organization.
• Responsible for design specifications and development of Micros Res 3700 V 4.9 components and features of Company Needed.
• Prepared and presented technical proposals for clients.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.
• Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Improved reliability from 90% to 99% of supply chain software, systems, database and order processing.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Streamlined acquisition of reporting requirements/specifications to disseminate across multiple business lines and IT support teams.
• Designed strategic plan for Restaurants Help Desk projects.
• Created file sharing system to increase client artwork sharing and distributing efficiency among departments.
• Ensured customer satisfaction by providing online technical support.
• Created test environments by installing VMware virtual machine, Window 2003 server, and Micros System.
• Developed and implemented in-house source organization system, increasing efficiency by 10%.
• Aligned office departments and increased inter-department communication and data sharing. Served as operating system expert, providing technical support for entire organization.
• Successfully trained 25 employees to use new operating system.
• Developed and managed project plans while providing status updates to management.
• Provided guidance and training to junior members of IT team regarding network security and troubleshooting of data circuits.
• Advocated for end-users to perform testing and problem analysis for server, desktop, and IT infrastructure work.
• Performed effort estimation for development of technical objects.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
1- Success Training Time.
2- Manage more Than 25 Branch of (Mo'men Restaurants Branches) in all Egypt.
3- Troubleshooting problems on Cuisine Back and front POS system.
4- Open 4 Branches in (Assuiot -Tanta - Marina - Marsa Matrouh).
5- Work O.S (98 - 2000 pro -XP Pro- MS office 2003).
6- Troubleshooting our restaurants Operation System (Cuisine Back front).
7- Create Upgrade Project for all I.T members in administration.
8- Administrate Pizza King H.Q and Call Center Administration.
9- Working on O.S (XP Pro - Vista - MS Office 2007).
10- I was promoted to Technical supervisor on all Cairo Branches (Mo'men Restaurants Branch) & Pizza King H.Q and Call Center Administration.