Patient Relation Coordinator
GLOBAL CARE HOSPITAL
مجموع سنوات الخبرة :8 years, 6 أشهر
• Department staff scheduling
• Preparing and submitting KPI reports related to OPD to quality
• Patient Experience point of contact in DOH
• Preparing Patient Experience report & submitting it through DOH portal
• Checking Insurances eligibility, Billing, closing of invoices and Self pay
• Handling patient admissions and discharges including VIPs
• Conduct System training and insurance for new joiners
• Greets and directs all patients within the practice.
• Obtaining patient demographic and verifying insurance information at each visit.
• Scanning patient information into EMR including patient authorizations, consents, recent labs delivered by patient, etc.
• Obtaining patient authorization for medical records release.
• Schedules any necessary appointments after completion of patient visit.
• Monitor and review patient schedules for next day.
• Assists other Medical Receptionists and Medical Secretaries as needed.
• Place phone calls to newly diagnosed patients and potential exposed people and investigate the spread of infection
• Communicate with Heads of educational facilities to trace infection ofstudents and following close contacts
• Handling Patients' complaints report the outcomes to manager
• Ask questions that help someone remember who they've been in close contact with
• Following UAE COVID procedures when investigate people
• File Incident reports to (National Emergency Crisis and Disaster Management) for uncooperative patients.
• Educate contacts on approved protocol to reduce the risk ofspread
• Protect patient privacy
• Conduct Training with DOH system for new joiners
• Conduct online training for new joiners on call engagement, Reduce Call Volume and Improve Customer Experience
- Conduct daily rounds for patients to ensure satisfaction and take appropriate action in
case of any complaints.
- Prepares daily report on the rounds carried and submits it to the manager, including
any Surgical List or External appointments.
- Schedule cases by length of treatment and availability me with provision of 15- 30
minutes or more turn-around me in between cases.
- Update number of patients, admissions, and discharges
- Verify and confirm bookings with doctors/clinic staff.
- -Notify bed and wards reservation few days in advance and consult with Nurse
Manager the availability of the facility equipment or any requirements needed.
- -Meet internal and external patients and conducting facility tours for visitors.
- -Translating Physiotherapy Sessions between the patients and therapists, as well as
patients' official medical reports when needed.
- -Scheduling video calls between patients and their families abroad.
- -Arranging and organizing visitors' visits for patients as per DOH rules and procedures.
- -Arranging patients' appointments with other healthcare providers.
- -Arrange patients' families meeting with the responsible medical team for further
arrangement and discussions.
- -Assist with orientation of new personnel to job requirement, facility equipment,
hospital, and departments.
- -To maximize utilization of treatment slots and block its slots accordingly in the system
and download a treatment list to E-form at the end of shift.
- Handling Reception and Create Reception Staff Rota
- Work with other departments such as home care team to solve complaints with
families.
Duties and Responsibility:
• Assisting with Interviewing Candidates and conduct training and orientation for new hires
• Obtains applicant information by requesting completed application and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria in order to complete the required registration process.
• Admits regular and VIP patients by completing admission and financial responsibility forms, coordinating and arranging all the formalities through different departments.
• Prepares admissions reports by collection, analyzing, and summarizing data and trends.
• Organizing and confirming regular and VIP patient appointments.
• Meet And Greet VIP patients, register them and arrange for hospitality
• Facilitate patients discharging process by communicating and processing all the formalities throughout the departments through TRAKCARE system.
• Resolves patients/family dissatisfaction by investigating concerns, recommending changes in service policies and procedures and reporting it to the heads.
• Adopting daily rounds among the patients in order to look at their needs and to follow up daily tasks.
• Collaborates with physicians and multidisciplinary team members.
• Working on revenue cycle management (RCM) with relation to VIP Patients
• Handling the main reception, information desk, handling calls and answering emails
• Translating Appointments, therapy Sessions into Arabic between the therapists and patients as well as patients' appointments with Physicians
• Keeps patients safe by following safety policies, procedures, and regulations.
Duties and Responsibilities:
• Responsible for the day-to-day operations, including recruiting new employees & processing termination paperwork.
• Coordinate with the PRO by providing all employee documents to complete the procedures related to Medical insurance & visa processing
• preparing compensation with company policies set out by law.
• Welcoming new hires with prepared on boarding kits and an office tour with providing new hires with manuals, guidelines, and passwords, as needed, and detailing all new hires' initial tasks and answering any queries.
• Sending Warning leers, memorandums and updated Policies .
• Provides staff monthly attendance report for payroll.
• Prepare monthly payroll with the coordination of the financial team.
• Issuing Certificates for employees such as Salary Cert, Pay Slip, Salary transfer and COE
• Updating the database with new candidate information and upload all documents with dates of expires .
• Conducting monthly meeting for all staff to discuss concerns, performance and finally to release work stress by having fun conversations
• Conducting Exit interview, preparing end of Service Calculation and send it to financial dept.