آفرين عتيق

Multi-Channel Support: Handled a high volume of inquiries via phone, chat, and email regarding orders,
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payments, and website navigation.
Problem Solving: Identified and resolved post-sales issues (refunds, replacements, tracking) using a
variety of internal software tools.
Conflict De-escalation: Managed highly escalated situations with frustrated customers, maintaining
composure, and providing professional solutions.
Documentation & Accuracy: Maintained detailed logs of customer interactions to ensure data integrity
and prevent recurring issues.
Time Management: Operated in a fast-paced, 24/7 environment while meeting strict KPIs (Key
Performance Indicators) for response time and resolution quality.