Head of Travel
Al Mulla Group
مجموع سنوات الخبرة :6 years, 9 أشهر
Established a brand new travel agency for a large respected business group
• Concluded the task from the inception of interiors & automation upgrade, recruitment, product launching, obtaining IATA accreditation, staff trainings, etc.
• Accountable for implementing the travel management solutions systems and models, centralizing in-house business & increasing market share, while generating significant figures in the first two years of operations
• Enhanced office systems and built a top-performing team, which has earned repeated commendations and recognition from the company directors
• Involved in:
o Ensuring smooth functioning of various departments and supervising the services that the project had undertaken to produce
o Meeting regularly with team leaders to align organizational strategic directions that affect their respective projects goals and objectives
• Spearheaded day-to-day operations with the management, staff as it relates to staffing, service levels, technology, and problem solving solutions
• Interfaced with company directors and providing accurate and timely reporting the overall project functioning
• Accountable for initializing Brand New Corporate Division a travel operations unit for one of the leading travel organization to cater to corporate houses
• Attained profit within 18 months of creation and created a 20 per cent increase in customer base and 15 percentage increase in profits
• Steered a key business unit for Travel and Relationship Management and handled a team of 7
• Involved in holding weekly internal and external meetings on progress and serving as a single point of contact for all communications between the clients, management and the team members
• Oversaw team to ensure that all milestones are achieved within the agreed timeframes and ensured effective quality control processes are in place to monitor deliverables produced
• Took care of projects conform to standard operating procedures
• Kept the track of accurate administrative records of expenditure, accounting, costing and billing
• Engaged in producing definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources