Systems Technician
Insight
Total years of experience :5 years, 1 Months
Main activities and responsibilities: Deploy Microsoft OS & Mac OS in the machines, e.g - Microsoft Surface, MacBook's & Dell Managing All Assets Inventory, like Laptops, MacBook & other related Peripherals Using Team-Viewer & RC Viewer assistance as remote Creating and maintaining support documentation and knowledge base on a regular basis helping to the new users to onboard them on their DOJ fixing to users issues via call, email, ticket or in personal Using CA Service Desk for incident management according to resolution Troubleshooting and managing all the OS related issues of Win 11 as a client & other applications issues too Working on Active Directory, O365 Admin Portal & Azure Portal to manage permissions, e.g - reset password of users, Unlocking the user, OU movement, Add/Remove machines/users from the Groups etc. and access to network resources Tools using, LANDesk, Ivanti Creating and maintaining support documentation and knowledge base on a regular basis Taking care of Video Conferencing Providing Technical support during Client visit Can work efectively in a team & as well as individually Positive Attitude Ability to take on new challenges
IT Support
Accounts