IT Support Specialist
Lulu Group International - Saudi Arabia
Total years of experience :3 years, 6 Months
- Maintained 100+ Windows computers and peripherals, including all configuring and monitoring
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users
- Manage Cisco switches, routers, and Windows Servers
- Install, organize, test, maintain, checking & troubleshoot end user workstations and interrelated hardware & software
- Installing and troubleshooting Portable Data Terminal (PDT)
- Provided Help Desk-based IT phone support to end-users for troubleshooting, Server support, and customer service
- Provide user assistance with network connectivity, admin local building networks, manage DNS and DHCP for departmental networks
- SAP ERP Support and BI reporting
- Antivirus monitoring and windows patch management
- Managing the asset inventory for IT hardware and Software.
- Working knowledge in WMS (Warehouse management system- LFS)
- Weigh scale balancing and managing into a TCP/IP based network
- Access point configuration and installation (CISCO & ARUBA)
- Remote Desktop assistance and Screen sharing
- Installations of Microsoft based operating systems, OS Platform: Win XP, Win 7, Win 8, WIN 10, Win server 2008, 2008R2, Win server 2012, 2012R2
- Provide end-user technological support for computer and LAN related issues.
- Monitoring and troubleshooting POS systems (Wincor Nixdorf) and output devices
The Bachelor of Computer Science is a bachelor's degree awarded by Kannur University for completion of 3 year undergraduate program in computer science. In general, computer science degree programs emphasize the mathematical and theoretical foundations of computing. It allows to develop skills through hands-on project work. And develop your skills in computing with a strong programming and mathematics focus. Learn skills in project management, presentation skills and teamwork which employers value.