Operations Executive
Zurich Insurance (General and A&H Insurance)
Total years of experience :16 years, 0 Months
• Assisting and testing the systems for the launch of new products
• Supporting the sales team by ensuring that policy requests are booked on time
• Coordinating and ensuring booking and reporting premiums for group policies
• Following all guidelines while processing policies
• Reporting and resolving any technical issues
• Answering customer queries and supporting with the claims process
• Preparing MIS and Commission reports
• Quality assurance of incoming & outgoing calls
• Preparing and sharing the quality score reports for each TSR
• Conducting trainings and feedback sessions
• Supporting the team by ensuring all policies are issued in a timely manner
• Ensuring the performance of the staff is of a high standard
• Preparing Daily Target report and reporting to management
• Handling customer queries
• Managing and retaining existing customers
• Discussing and resolving problems
• Carrying out performance reviews
• HR
• Ensuring daily Sales targets are met
• Preparing Daily Target and Call report
• Quality assurance of incoming/outgoing calls
• Handling customer queries
• Meeting with clients
• Administration
• Hiring new marketing staff
• Projects handled- Du, Mashreq Bank, HP, Get Group, Al Anwar, Western Digital, FedEx, RAK Bank, Compass, Microsoft, Net Gear, AIG
Graduated in 2012 with 2nd class Honors Degree in Accounting and Finance
