it technician support
Galleria shopping Mall
Total years of experience :8 years, 2 Months
1. Technical Support: Providing technical assistance and troubleshooting for hardware, software, and network issues to ensure smooth operations for users.
2. System Administration: Managing and maintaining computer systems, servers, and networks, including tasks such as user management, security updates, and system backups.
3. Network Management: Configuring and monitoring network infrastructure, ensuring connectivity, optimizing network performance, and addressing any network-related issues.
4. Cybersecurity: Implementing security measures to protect systems and data from unauthorized access, conducting vulnerability assessments, and responding to security incidents.
5. Software Development: Developing, testing, and deploying software applications or solutions to meet specific business needs or improve existing processes.
6. Project Management: Leading or participating in IT projects, coordinating tasks, managing resources, and ensuring project goals are achieved within the defined timeline and budget.
7. Data Management: Managing and organizing data, including database administration, data backup, data recovery, and ensuring data integrity and security.
8. Training and Documentation: Providing training and support to users on IT systems and applications, creating user guides or documentation to facilitate self-help and knowledge sharing.
9. Continuous Improvement: Identifying opportunities for process improvement, implementing best practices, and staying updated with emerging technologies and industry trends
Respond to tech inquiries via email, through online chats, over the phone, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members