Microsoft Teams Administrator
Successive Technology
Total years of experience :7 years, 9 Months
Created new user accounts, ensured license agreement compliance. •Managed users, including Team’s channels and groups. •Troubleshoot various Microsoft Teams problem. •Managing External and Guest access. •Auto-Attendance and Call Queues Troubleshooting. •Teams conference Rooms creation and Setup. •Assigning Phone numbers and Enabling Dial pad. •Create different types of analytics reports to get information about Teams usage. •Deployed & configured certified IP phones for end users. •Managed MS Teams patching/Upgrade.
Unified Communication Engineer 03/2017 - 11/2021 | Pune, India •Collaborated with desktop support, security, infrastructure, and other technology teams to ensure effective and efficient completion of tasks. •Utilized ServiceNow (ticketing system) to resolve technical issues submitted. Continuously update tickets. Documents changes made using the IT Change Process. •Configured and maintained policies, settings, and packages within MS Teams. •Managed External and Guest users policy. •Troubleshoot and transformed MS teams solutions. •Responsible for new user account creation, license agreement. •Created and worked as presenter in global live events •Configured and troubleshoot auto-attendance and call queues. •Educated internal clients on Microsoft productivity apps and tools. •Familiar with the planning, deployment, and supporting of various Microsoft MFA solutions. •Developed clear visualizations / dashboard / presentation reports to present customer and management using call quality dashboard tool. •In-depth knowledge of audio/video/web conferencing. •Managed session border controllers/gateways for monitoring/reporting. •Troubleshooting Direct routing related issues using Wireshark & Oracle dashboard. •Experienced in integrating Teams within telephony systems. •Configured and troubleshoot MS certified IP phones such as Logitech/POLY (CCX 400/500/600)/Yealink (MP54). Also took care of device firmware updates. •VC rooms administration and infra troubleshooting •Managed MS Teams patching/Upgrade. •Detailed knowledge of SIP. •Created and tested the voice policies for users. •Enabled and managing the direct routing service. •Troubleshoot AudioCodes SBCs (Mediant 800/400/1000). •Designed the dial plans of different regions, migrated legacy phone system to DR systems. •Provided direct problem resolution/help desk support to corporate office and remote user systems for tickets/issues related to any MS Teams products/apps/services •Performed remote troubleshooting through diagnostic techniques and pertinent questions •Migrated from Skype For Business to MS Teams
Performed vendor team coordination with customer. •Internal teams coordination for positive link delivery. •Achieved required number of circuit handover Onnet TCL media and increase revenue. •Ticketing Tools - Remedy for Incident handling. •Configured of HSRP in case of dual links. •Configured on Switches of Vlans, VTP, Port fast, Port-security. •Prepared daily, weekly and monthly reports of utilization, availability, health and summery reports. •Managed feasibility and provide necessary support on field related to RF UBR surveys. •Provided technical assistance to FE on site link alignment guidance to feasibility team for getting desired LOS and signals.
Bachelor of Engineering in Electronics and telecommunication